Banking Customer Care Specialist – Inbound Calls (Glasgow)

Teleperformance; Johnstone; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

28 days’ holiday (including bank hols)

Career development opportunities

Pension scheme

Employee discounts

Refer & Earn Scheme

Mental Health support

Training provided

Job summary

Teleperformance in Glasgow is hiring a Customer Expert to handle inbound calls and chats for Virgin Money/Nationwide. The role is full-time, permanent, with a 40-hour work week and a start date of 11 January 2027.

Based at Glasgow Cuprum Building, the position requires you to train onsite and work a Monday–Friday shift from 8:00 to 18:00. Right to work in the UK and comprehensive background checks apply.

Qualifications

• Experience in customer service via calls or chats.
• Ability to recommend suitable products and services.
• Excellent listening and communication skills.

Responsibilities

• Passionate about delivering excellent customer service through every interaction.
• Ensure you provide the customer with a high standard of service on all aspects of the call.
• Amazing listening and communication skills.
• Recommendation of suitable products and services tailored to the customers’ needs.
• Asking the right questions and offer the solutions that leave them smiling.
• Be open to change and supportive of new ideas or ways of working.
• Promote additional products and services to benefit our customers.
• Highly motivated with a desire to succeed.
• Ability to overcome objections, resilient and calm under pressure.
• To demonstrate a responsible and reliable approach to ensuring your daily attendance schedule is met.
• To develop effective working relationships with colleagues.
• To take shared responsibility for personal development and performance improvement.
• To produce work of the highest quality by adhering to set processes and procedures.

Skills

Listening

Communication

Attention to detail

KPI awareness

Customer service

Job description

Teleperformance in Glasgow is hiring a Customer Expert to handle inbound calls and chats for Virgin Money/Nationwide. The role is full-time, permanent, with a 40-hour work week and a start date of 11 January 2027.

Based at Glasgow Cuprum Building, the position requires you to train onsite and work a Monday–Friday shift from 8:00 to 18:00. Right to work in the UK and comprehensive background checks apply.