Banking Customer Advisor - Inbound Calls (Glasgow)

Teleperformance; Clydebank; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

28 days holiday

Pension scheme

Refer & Earn scheme

Career development

Mental health support

Employee discounts

Job summary

Teleperformance in Glasgow is seeking a Customer Expert to handle inbound calls and chats for Virgin Money/Nationwide, delivering outstanding customer care and loyalty. The role is based in the client’s Glasgow office with full-time hours and start date 11 January 2027.

You will work Monday to Friday, 8:00 am to 6:00 pm, in an environment that values accuracy, empathy, and proactive problem solving. Training will take place on-site, with clear performance expectations and strong support for

Qualifications

• Inbound calls/chats for Virgin Money/Nationwide.
• Deliver high-quality customer care and loyalty.
• Adhere to processes and maintain accuracy under pressure.

Responsibilities

• Passionate about delivering excellent customer service on every interaction.
• Provide high standard service on all aspects of the call.
• Promote additional products and services to benefit customers.
• Develop effective working relationships with colleagues.
• Attend daily schedule and uphold attendance commitments.

Skills

Listening & communication

Attention to detail

KPI accountability

Job description

Teleperformance in Glasgow is seeking a Customer Expert to handle inbound calls and chats for Virgin Money/Nationwide, delivering outstanding customer care and loyalty. The role is based in the client’s Glasgow office with full-time hours and start date 11 January 2027.

You will work Monday to Friday, 8:00 am to 6:00 pm, in an environment that values accuracy, empathy, and proactive problem solving. Training will take place on-site, with clear performance expectations and strong support for