Banking Customer Experience Coach

HSBC Group; Dawley; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Holiday allowance

Discounts

Pension

Healthcare

Life Assurance

Flexible benefits

Sharesave

Job summary

HSBC Group in the United Kingdom is seeking a Customer Service Consultant to deliver an outstanding service and help customers use our digital platforms. You will educate customers, raise awareness of fraud, and support those with more complex needs to ensure financial inclusion for all.

You’ll train in-branch, work 35 hours per week, and join a team focused on delivering a personalised, friendly experience while adapting to a changing environment. Benefits include salary, holidays and more.

Qualifications

• Previous Customer Service experience is helpful but not essential.

Responsibilities

• Be the first point of contact for customers and deliver an exceptional customer experience.
• Educate customers about HSBC digital services and fraud awareness.
• Identify vulnerable customers and determine the best support for them.
• Assist customers with complex banking needs and show empathy in conversations.
• Own customer enquiries through to resolution with a personalised, friendly service.
• Adapt to a continuously changing environment.

Skills

Customer service

Communication skills

Fraud awareness

Empathy

Job description

HSBC Group in the United Kingdom is seeking a Customer Service Consultant to deliver an outstanding service and help customers use our digital platforms. You will educate customers, raise awareness of fraud, and support those with more complex needs to ensure financial inclusion for all.

You’ll train in-branch, work 35 hours per week, and join a team focused on delivering a personalised, friendly experience while adapting to a changing environment. Benefits include salary, holidays and more.