Banking Customer Delight Specialist – Lisbon

Cbtalents; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A multi-national customer service provider is seeking an English-speaking Customer Delight Specialist to deliver outstanding support in the banking industry. You will resolve customer queries through various channels and assist in fraud detection and disputes. The ideal candidate has over a year of experience in a similar role, a commitment to excellence in service, and is eligible for relocation support, including accommodation options and flight reimbursements.

Benefits

Health insurance from day one

Career development and training opportunities

Relocation support

Annual return flight to home country

Free Portuguese lessons

Qualifications

• 12 months of experience in fraud, disputes, or complaints handling.
• Track record of meeting performance targets.
• Commitment to customer support excellence.

Responsibilities

• Resolve customer queries via chat, call, or email.
• Own customer cases end-to-end, including complex investigations.
• Support fraud detection and complaint resolution.

Skills

Fluent English (C1/C2)

Customer service experience

Fraud handling knowledge

Job description

A multi-national customer service provider is seeking an English-speaking Customer Delight Specialist to deliver outstanding support in the banking industry. You will resolve customer queries through various channels and assist in fraud detection and disputes. The ideal candidate has over a year of experience in a similar role, a commitment to excellence in service, and is eligible for relocation support, including accommodation options and flight reimbursements.