Customer Success Specialist - Digital Wealth & FinTech

JPMorganChase; London; On-site; GBP 26,000 - 36,000; Full time

Job summary

A leading financial institution in London seeks a Customer Services Specialist to provide outstanding support to customers. In this role, you will communicate with clients via phone, email, and secure messages, ensuring timely and effective responses to all inquiries. The ideal candidate has a passion for financial services and exceptional communication skills. The position offers a full-time role within a fast-paced, dynamic environment.

Qualifications

• Previous experience in supporting customers/clients.
• Passion for Financial Services, regardless of prior experience in this area.
• Ability to work in a fast-paced and dynamic environment.

Responsibilities

• Acts as the first point of contact for Nutmeg customers.
• Communicates with customers via phone, email and secure messages.
• Handles challenging conversations including potential complaints.

Skills

Customer support experience

Communication skills

Attention to detail

Problem-solving mindset

Empathy

Job description

A leading financial institution in London seeks a Customer Services Specialist to provide outstanding support to customers. In this role, you will communicate with clients via phone, email, and secure messages, ensuring timely and effective responses to all inquiries. The ideal candidate has a passion for financial services and exceptional communication skills. The position offers a full-time role within a fast-paced, dynamic environment.