Banking Customer Experience Specialist

Teleperformance SE; Swan Village; On-site; GBP 21,000 - 28,000; Full time

Job summary

Teleperformance SE in the United Kingdom is hiring a Customer Service Associate to provide proactive and reactive service to help customers meet their financial goals and arrangements.

You will educate customers on how to bank effectively, support them in choosing the right service options, and complete processes accurately for a seamless experience.

You'll deliver excellent service, build relationships, and work with colleagues to achieve business aims while maintaining compliance.

Qualifications

• Customer service experience in financial or banking sector.
• Strong organizational and time management skills.
• Ability to follow processes and maintain accuracy.

Responsibilities

• Conduct financial reviews with customers and provide accurate information.
• Educate customers on banking options and services.
• Resolve complaints and ensure customer satisfaction.
• Maintain relationships with colleagues to support customer outcomes.

Job description

Teleperformance SE in the United Kingdom is hiring a Customer Service Associate to provide proactive and reactive service to help customers meet their financial goals and arrangements.

You will educate customers on how to bank effectively, support them in choosing the right service options, and complete processes accurately for a seamless experience.

You'll deliver excellent service, build relationships, and work with colleagues to achieve business aims while maintaining compliance.