Customer Experience & Operations Specialist

Vanquis; Chatham; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25 days holidays plus additional options

Enhanced maternity and paternity leave

Workations for up to 20 days

Access to LinkedIn Learning

Optional Private Medical Insurance

Job summary

A leading UK bank is seeking a Customer Operations Advocate to provide exceptional customer service through various communication channels. This role requires strong communication skills and the ability to handle complex customer queries while maintaining compliance and supporting individuals in challenging situations. Ideal candidates should have sales experience and familiarity with CRM systems. The position offers a hybrid working pattern, emphasizing employee wellbeing and professional development, alongside competitive benefits and a supportive culture.

Qualifications

• Proficient in written and verbal communication across diverse customer backgrounds.
• Capable of analyzing data to inform decision-making.
• Experience in sales or telephone-based customer service environments.

Responsibilities

• Deliver exceptional customer experiences via multiple communication channels.
• Handle complex customer situations with case-by-case decision-making.
• Collaborate with stakeholders for first-contact resolution.

Skills

Communication skills

Data analysis

Relationship building

Attention to detail

Sales experience

Regulatory compliance

Tools

First Vision

CRM systems

Job description

A leading UK bank is seeking a Customer Operations Advocate to provide exceptional customer service through various communication channels. This role requires strong communication skills and the ability to handle complex customer queries while maintaining compliance and supporting individuals in challenging situations. Ideal candidates should have sales experience and familiarity with CRM systems. The position offers a hybrid working pattern, emphasizing employee wellbeing and professional development, alongside competitive benefits and a supportive culture.