English speaker Customer Delight Specialist for Banking industry

Cbtalents; Belfast; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Health insurance from day one

Career development and training opportunities

Relocation support

Annual return flight to home country

Free Portuguese lessons

Team events

Job summary

A multi-national customer service provider is seeking an English-speaking Customer Delight Specialist to deliver outstanding support in the banking industry. You will resolve customer queries through various channels and assist in fraud detection and disputes. The ideal candidate has over a year of experience in a similar role, a commitment to excellence in service, and is eligible for relocation support, including accommodation options and flight reimbursements.

Qualifications

• 12 months of experience in fraud, disputes, or complaints handling.
• Track record of meeting performance targets.
• Commitment to customer support excellence.
• Willingness to relocate to Lisbon and adapt to a banking environment.

Responsibilities

• Resolve customer queries via chat, call, or email.
• Own customer cases end-to-end, including complex investigations.
• Support fraud detection and complaint resolution.
• Identify and assist vulnerable customers, escalating when necessary.
• Collaborate with peers to improve processes and provide feedback.
• Stay agile and responsive to evolving customer and business needs.

Skills

Fluent English (C1/C2)

Customer service experience

Fraud handling knowledge

English fluency (C1/C2)

Job description

About the job English speaker Customer Delight Specialist for Banking industry

Are you passionate about delivering outstanding customer service and ready for a new adventure in Lisbon? We're looking for a skilled professional to join our team and make a real difference in our customers' lives.

What You’ll Do:

• Resolve customer queries via chat, call, or email with empathy and efficiency
• Own customer cases end-to-end, including complex investigations
• Support fraud detection, disputes (e.g., chargebacks), and complaint resolution
• Identify and assist vulnerable customers, escalating when necessary
• Collaborate with peers to improve processes and provide feedback
• Stay agile and responsive to evolving customer and business needs

What You’ll Bring:

• Fluent English (C1/C2) and proven customer service experience (preferably in Ireland)
• At least 12 months of experience in fraud, disputes, or complaints handling (Mastercard/Visa rules knowledge a plus)
• A track record of working to performance targets
• Commitment to excellence in customer support and care
• Health insurance from your first day
• Career development and training opportunities
• Relocation support: flight refund & option to live in company-provided apartments
• Annual return flight to your home country (within Europe)
• Free Portuguese lessons, sports activities & team events
• The chance to collaborate with industry leaders