Branch Banking Customer Advisor

EMEA3 Recruitment; Port Talbot; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hourly rate: £14.56 per hour

Port Talbot branch

Job summary

Nationwide is seeking Customer Representatives to join our Port Talbot branch. You’ll welcome members and explain how to use digital services and the self-service tech available in the banking hall.

Our customers value talking to a friendly human face, and you may help identify additional needs or direct questions to specialists. The role includes 35 hours per week (Mon-Fri 0900-1700 and Sat 0930-1300).

Training will be full time: Mon-Fri 9am-5pm for about 3 weeks; hourly rate is £14.56.

Qualifications

• Excellent written and verbal communication skills
• Ability to resolve issues and handle complaints
• Ability to build rapport and communicate effectively with Nationwide members
• Can work well in a team under pressure and in a fast-paced environment
• ignoring risks to get it done quickly at the expense of quality or outcome. Nor is it doing things in isolation, without bringing in the right people or perspectives.

Responsibilities

• Welcoming members into our branches and explaining how to use digital services and self-service tech in the banking hall.
• Advise customers on additional needs and pass them to a specialist when needed.
• Provide guidance on fraud to protect customers from becoming a victim.
• Receive training on our products, services, and processes; comfortable using digital tools and apps.

Skills

Excellent written and verbal comms

Ability to resolve issues and handle投诉

Ability to build rapport and comms

Team player under pressure

Risk awareness and quality focus

Job description

Nationwide is seeking Customer Representatives to join our Port Talbot branch. You’ll welcome members and explain how to use digital services and the self-service tech available in the banking hall.

Our customers value talking to a friendly human face, and you may help identify additional needs or direct questions to specialists. The role includes 35 hours per week (Mon-Fri 0900-1700 and Sat 0930-1300).

Training will be full time: Mon-Fri 9am-5pm for about 3 weeks; hourly rate is £14.56.