Personal Banking Advisor - Customer Care Specialist

Barclays; Cardiff; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension

Private medical insurance

Life insurance

Income protection

Job summary

Barclays in Cardiff is seeking a Customer Service Advisor- Personal Banker to help our Retail Banking customers with empathy and expertise, in-branch or at local hubs. You will join a Customer Care team, work five days a week (some weekends), with a starting salary of £27,700 and a core benefits package including pension, private medical insurance, life insurance and income protection.

Travel between branches is required.

Responsibilities

• Provision of customer service through various communication channels including chat, email and phone.
• Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
• Collaboration with teams across the bank to align and integrate customer care processes.
• Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
• Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
• Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
• Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Job description

Barclays in Cardiff is seeking a Customer Service Advisor- Personal Banker to help our Retail Banking customers with empathy and expertise, in-branch or at local hubs. You will join a Customer Care team, work five days a week (some weekends), with a starting salary of £27,700 and a core benefits package including pension, private medical insurance, life insurance and income protection.

Travel between branches is required.