Banking Customer Advisor - In-Branch & Digital Help

HSBC; Yeovil; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Six weeks holiday incl. bank/public

Pension contribution

BUPA Healthcare

Life Assurance

Sharesave

Employee discounts

Job summary

HSBC Yeovil is seeking a Customer Service Representative to deliver outstanding face-to-face service in a busy branch. You will take ownership of customer inquiries, process a wide range of transactions with high accuracy, and actively promote HSBC self-service devices and digital platforms.

Salary starts at £25,000 for 35 hours per week. We value friendly, proactive communicators who can adapt to a changing environment.

Qualifications

• Excellent communication skills enabling effective conversations and empathy.
• Ability to own customer inquiries through to resolution and deliver personalized service.
• Willingness to learn HSBC self-service devices and digital platforms.

Responsibilities

• Provide exceptional face-to-face customer service in a fast-paced branch environment.
• Process a wide range of transactions with high accuracy.
• Educate customers on HSBC self-service devices and digital banking platforms.
• Collaborate with the branch team to improve workflows and processes.

Skills

Communication skills

Empathy

Ownership

Conversation skills

Job description

HSBC Yeovil is seeking a Customer Service Representative to deliver outstanding face-to-face service in a busy branch. You will take ownership of customer inquiries, process a wide range of transactions with high accuracy, and actively promote HSBC self-service devices and digital platforms.

Salary starts at £25,000 for 35 hours per week. We value friendly, proactive communicators who can adapt to a changing environment.