Banking Customer Experience Associate

Hsbc Global Services Limited; Cramlington; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Six weeks holiday

Employee discounts

Pension

BUPA Healthcare

Life assurance

Flexible benefits

Sharesave

Job summary

HSBC Global Services Limited in the United Kingdom is seeking a Customer Service Representative to deliver outstanding service in a busy branch. You will own customer transactions, answer queries and guide customers to HSBC self-service devices and digital platforms, offering a personalised experience.

We value effective communicators who are empathetic, resilient and ready to adapt to a changing environment.

Qualifications

• Excellent communication skills enabling effective conversations with customers.
• Ability to take ownership of customer enquiries through to resolution.
• Demonstrates empathy, patience and active listening in every interaction.

Responsibilities

• Provide outstanding face-to-face customer service in a fast-paced branch environment.
• Process a wide range of transactions with high accuracy and attention to detail.
• Educate customers on HSBC self-service devices and digital banking platforms.
• Collaborate with branch team to improve workflows and customer experience.
• Adhere to HSBC policies and procedures while delivering a personal touch.

Skills

Customer service

Communication skills

Ownership of enquiries

Empathy

Job description

HSBC Global Services Limited in the United Kingdom is seeking a Customer Service Representative to deliver outstanding service in a busy branch. You will own customer transactions, answer queries and guide customers to HSBC self-service devices and digital platforms, offering a personalised experience.

We value effective communicators who are empathetic, resilient and ready to adapt to a changing environment.