Team Leader: Elevate Customer Experience

Teleperformance; Beith; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Perks at Work – Savings Discounts

Cycle to Work Scheme

Eye care support voucher

Holiday Purchase Scheme

Workplace Pension

Refer-A-Friend earns up to £1,200 for你

Job summary

Teleperformance in Glasgow city centre is seeking a proactive Team Leader to guide a busy customer service team. The role focuses on coaching, performance management and delivering a simply brilliant customer experience.

Starting 26th October 2026, the on-site, permanent position requires full-time hours across 7am–9pm Monday to Saturday and 10am–5pm Sunday. You will drive engagement, handle processes, and ensure targets are met while maintaining a positive team culture.

Qualifications

• Proven people management skills with the ability to lead and motivate a team.
• Experience in a contact centre environment and handling high-volume workflows.
• Ability to plan and prioritise workload and manage multiple tasks.

Responsibilities

• Lead and coach a team to deliver customer experiences that exceed expectations.
• Maintain a positive, productive team culture and motivate performance.
• Manage absence, disciplinary, and performance processes in line with policy.
• Contribute ideas to improve business processes and efficiency.
• Ensure delivery of quality and targets while upholding service standards.
• Create an engaging, inclusive, and fun work environment.

Skills

People management

Leadership

Coaching

Communication

Time management

Tools

Microsoft Office

Job description

Teleperformance in Glasgow city centre is seeking a proactive Team Leader to guide a busy customer service team. The role focuses on coaching, performance management and delivering a simply brilliant customer experience.

Starting 26th October 2026, the on-site, permanent position requires full-time hours across 7am–9pm Monday to Saturday and 10am–5pm Sunday. You will drive engagement, handle processes, and ensure targets are met while maintaining a positive team culture.