Bank Receptionist & Admin — Primary Care Support

HCRG Care Group; Southend-on-Sea; On-site; GBP 18,000 - 21,000; Full time

Job summary

Operose Health is seeking a Bank Receptionist/Administrator at St Luke's Health Centre in Southend-on-Sea. The role focuses on greeting patients, managing appointments and handling confidential records within NHS processes.

Essential skills include reception experience, clear communication, and basic PC use (Word/Excel/email). You’ll work flexibly as a bank worker, supporting primary care access and patient experience across our sites.

Qualifications

• Reception or customer care experience is essential.
• Basic PC skills including Word, Excel and email.
• Clear communication and ability to follow procedures.

Responsibilities

• Respond to patient queries and liaise with the wider primary care team, managing appointment requests, signposting patients to services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Skills

Reception experience

Communication

PC skills

Tools

Word

Excel

Email

Job description

Operose Health is seeking a Bank Receptionist/Administrator at St Luke's Health Centre in Southend-on-Sea. The role focuses on greeting patients, managing appointments and handling confidential records within NHS processes.

Essential skills include reception experience, clear communication, and basic PC use (Word/Excel/email). You’ll work flexibly as a bank worker, supporting primary care access and patient experience across our sites.