Bank Receptionist/Administrator

Operose Health Ltd; Noak Hill; In loco; GBP 24.000 - 28.000; Tempo pieno

Descrizione del lavoro

Operose Health Ltd is hiring a Bank Receptionist/Administrator for our Northumberland Avenue location. The role focuses on patient queries, appointment management, and maintaining confidential records while supporting the primary care team.

The ideal candidate will have reception or customer care experience, excellent communication skills, and basic PC skills (Word, Excel, email). NHS experience is welcome but not essential.

Competenze

• Reception or customer care experience required or preferred.
• Excellent spoken and written communication skills.
• Basic PC skills: Word, Excel and email.
• Ability to follow processes and maintain confidentiality and data security.
• NHS experience welcome but not essential.

Mansioni

• Respond to patient queries and liaise with the primary care team.
• Manage appointment requests and signpost patients to services.
• Maintain patient records with confidentiality.
• Email, scan and code clinical correspondence.
• Process prescription requests and use information systems to support workflow.

Conoscenze

Excellent communication skills

Customer service experience

Data confidentiality awareness

Listening skills

Strumenti

Microsoft Word

Microsoft Excel

Email client

Information systems

Descrizione del lavoro

Job title: Bank Receptionist/Administrator Location: Northumberland Avenue Salary: £13.25 per hour, full time £25,837.50 Hours: Bank Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we, As a valued member of the Operose Health team, your key duties will include responding to patient queries, liaising with the wider primary care team, managing appointment requests, signposting patients to services, maintaining patient records and confidentiality, emailing, scanning, coding clinical correspondence, processing prescription requests, and utilising information systems to support efficient workflow processes. We seek new colleagues with reception or customer care experience, excellent communication skills both spoken and written, basic PC skills such as Word, Excel, and email, ability to work within processes, maintain confidentiality and data security, and although previous NHS experience is welcome, it is not essential.

Operose Health delivers local primary care services at scale, with a commitment to improving access, outcomes, and patient experience. The organization's values emphasize caring, ambition, resourcefulness, and excellence. Operose Health listens and supports people to have healthier futures through compassion and understanding. Their ambition drives efforts to redefine primary care, while resourcefulness inspires creative solutions and lifelong learning endeavours to enhance service quality. With a focus on excellence, Operose Health strives to do its best for patients, employees, and NHS partners, realizing its purpose of improving healthcare delivery.