Patient Care Front Desk - Bank Receptionist & Admin

Operose Health Ltd; Southend-on-Sea; On-site; GBP 18,000 - 21,000; Full time

Job summary

Operose Health Ltd is seeking a Bank Receptionist/Administrator at St Luke's Health Centre to support patient access and administrative workflows. You will handle queries, manage appointments, maintain confidential records, and assist with clinical correspondence and prescriptions.

This role requires strong patient-facing communication and accurate use of health information systems. As a bank position, it supports flexible staffing across primary care services, contributing to improved access

Qualifications

• Respond to patient queries and liaise with the wider primary care team.
• Maintain patient records and confidentiality.
• Manage appointment requests and signpost patients to services.

Responsibilities

• Respond to patient queries and liaise with the wider primary care team.
• Email, scan and code clinical correspondence.
• Process prescription requests.
• Utilise information systems to support efficient workflows.

Skills

Patient communication

Confidentiality

Appointment scheduling

Medical records handling

Tools

Email systems

Electronic health records

Job description

Operose Health Ltd is seeking a Bank Receptionist/Administrator at St Luke's Health Centre to support patient access and administrative workflows. You will handle queries, manage appointments, maintain confidential records, and assist with clinical correspondence and prescriptions.

This role requires strong patient-facing communication and accurate use of health information systems. As a bank position, it supports flexible staffing across primary care services, contributing to improved access