Bank Receptionist & Admin — Patient Care Champion

Ic24; Rottingdean; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

NHS Pension Scheme

Counselling service (24/7)

Learning and development opportunities

Discount platform access

NHS Discounts

Job summary

Allied Medical Practice is seeking a Bank Receptionist/Administrator to help run two GP practices smoothly. You’ll welcome patients, manage bookings, handle enquiries and support clinical and admin teams with daily tasks.

No GP experience is required, but strong admin or customer service background is valued. Expect varied duties, occasional Saturdays, and a focus on patient navigation and confidentiality.

Qualifications

• Experience dealing with members of the public in person or over the phone.
• Strong administrative, office or clerical skills.
• Friendly, approachable and able to communicate with people from varied backgrounds.
• Remain calm and professional when patients are worried or upset.
• Organised and able to manage a varied workload with changing priorities.
• Good IT skills and comfortable using email and electronic systems.
• Understand patient confidentiality and handle sensitive information appropriately.
• Record information accurately and pay attention to detail.

Responsibilities

• Welcome and support patients as the first point of contact.
• Book appointments and handle enquiries via telephone, email and in person.
• Process repeat prescription requests and support referrals.
• Update electronic patient records and maintain confidentiality.
• Liaise with hospitals and community services to route patient information.
• Keep reception, waiting and consulting areas tidy and organised.
• Provide flexible bank support during annual leave, sickness and busy periods.

Skills

Customer service

Administrative skills

IT skills

Microsoft Office

Electronic systems

Tools

Microsoft Office

Electronic systems

Job description

Allied Medical Practice is seeking a Bank Receptionist/Administrator to help run two GP practices smoothly. You’ll welcome patients, manage bookings, handle enquiries and support clinical and admin teams with daily tasks.

No GP experience is required, but strong admin or customer service background is valued. Expect varied duties, occasional Saturdays, and a focus on patient navigation and confidentiality.