Bank Receptionist/Administrator

Operose Health Ltd; Wickford; On-site; GBP 20,000 - 23,000; Full time

Job summary

Operose Health Ltd is seeking a receptionist/administrative collaborator to support patient queries, manage appointments, and maintain confidential records within a primary care setting.

The role requires good communication, basic PC skills (Word, Excel, email), and the ability to work within established processes while safeguarding data security. NHS exposure is a plus but not essential.

Qualifications

• Reception or customer care experience is essential.
• Excellent spoken and written communication.
• Basic PC skills: Word, Excel and email.
• Ability to follow processes and maintain data confidentiality.

Responsibilities

• Responding to patient queries and liaising with the primary care team.
• Managing appointment requests and signposting patients to services; maintaining patient records.
• Processing prescriptions requests.
• Using information systems to support workflow.

Skills

Reception experience

Communication skills

Data confidentiality

Professional demeanour

Tools

Word

Excel

Email

Job description

As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.
  We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.,