Patient Access Receptionist & Admin – Primary Care

Operose Health Ltd; England; Remote; GBP 15,000 - 21,000; Full time

Job summary

Operose Health Ltd. is seeking a Bank Receptionist/Administrator for The Potteries Surgery. The role involves handling patient queries, booking appointments, and signposting patients to services, while maintaining confidentiality and accurate records.

You will perform tasks such as emailing, scanning, and coding clinical correspondence and processing prescription requests. Familiarity with basic PC tools and NHS experience is a plus, though not mandatory.

Qualifications

• Reception or customer care experience is essential, and you must communicate clearly in writing and speaking.
• Must have basic PC skills such as Word, Excel, and email.
• NHS experience is welcome but not essential.

Responsibilities

• Respond to patient queries and liaise with the primary care team; manage appointment requests and signpost patients to services; maintain patient records and confidentiality.
• Email, scan and code clinical correspondence.
• Process prescription requests.
• Utilise other information systems to support efficient workflow processes.

Skills

Reception experience

Customer care

Basic PC skills

Job description

Operose Health Ltd. is seeking a Bank Receptionist/Administrator for The Potteries Surgery. The role involves handling patient queries, booking appointments, and signposting patients to services, while maintaining confidentiality and accurate records.

You will perform tasks such as emailing, scanning, and coding clinical correspondence and processing prescription requests. Familiarity with basic PC tools and NHS experience is a plus, though not mandatory.