Bank Receptionist/Administrator

Operose Health Ltd; Southend-on-Sea; On-site; GBP 18,000 - 21,000; Full time

Job summary

Operose Health Ltd is seeking a Bank Receptionist/Administrator at St Luke's Health Centre to support patient access and administrative workflows. You will handle queries, manage appointments, maintain confidential records, and assist with clinical correspondence and prescriptions.

This role requires strong patient-facing communication and accurate use of health information systems. As a bank position, it supports flexible staffing across primary care services, contributing to improved access

Qualifications

• Respond to patient queries and liaise with the wider primary care team.
• Maintain patient records and confidentiality.
• Manage appointment requests and signpost patients to services.

Responsibilities

• Respond to patient queries and liaise with the wider primary care team.
• Email, scan and code clinical correspondence.
• Process prescription requests.
• Utilise information systems to support efficient workflows.

Skills

Patient communication

Confidentiality

Appointment scheduling

Medical records handling

Tools

Email systems

Electronic health records

Job description

Main Responsibilities:

As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for our patients, and each other because we CARE.

Job title: Bank Receptionist/Administrator Location: St Lukes Health Centre Salary: £13.25 per hour Hours: 0 (Bank)

Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence We strive to do the best we can do and be the best we can be for our patients,

employees and NHS partners.

Excellence We strive to do the best we can do and be the best we can be for our patients,employees and NHS partners.

Caring: We listen and through compassion, understanding, and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious: Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful: Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence: We strive to do the best we can do and be the best we can be for our patients, employees, and NHS partners.

Operose Health is committed to delivering local primary care at scale. Our mission is to enhance access, outcomes, and the patient experience in primary healthcare services. We prioritize patient-centered care, ensuring that our staff are equipped and motivated to be the best they can be for our patients and each other.

Our core values emphasize caring, ambition, resourcefulness, and excellence. Caring involves listening, compassion, understanding, and keeping an open mind to support healthier futures.

Ambition reflects our commitment to transforming patient experiences and revolutionizing primary care.

Resourcefulness encompasses creativity, agility, and dedication to lifelong learning as we strive to improve the quality of our services.

Excellence is our goal, driving us to perform at our best for patients, employees, and NHS partners.