Primary Care Front Desk & Admin Specialist

Operose Health Ltd; Noak Hill; On-site; GBP 24,000 - 28,000; Full time

Job summary

Operose Health Ltd is hiring a Bank Receptionist/Administrator for our Northumberland Avenue location. The role focuses on patient queries, appointment management, and maintaining confidential records while supporting the primary care team.

The ideal candidate will have reception or customer care experience, excellent communication skills, and basic PC skills (Word, Excel, email). NHS experience is welcome but not essential.

Qualifications

• Reception or customer care experience required or preferred.
• Excellent spoken and written communication skills.
• Basic PC skills: Word, Excel and email.
• Ability to follow processes and maintain confidentiality and data security.
• NHS experience welcome but not essential.

Responsibilities

• Respond to patient queries and liaise with the primary care team.
• Manage appointment requests and signpost patients to services.
• Maintain patient records with confidentiality.
• Email, scan and code clinical correspondence.
• Process prescription requests and use information systems to support workflow.

Skills

Excellent communication skills

Customer service experience

Data confidentiality awareness

Listening skills

Tools

Microsoft Word

Microsoft Excel

Email client

Information systems

Job description

Operose Health Ltd is hiring a Bank Receptionist/Administrator for our Northumberland Avenue location. The role focuses on patient queries, appointment management, and maintaining confidential records while supporting the primary care team.

The ideal candidate will have reception or customer care experience, excellent communication skills, and basic PC skills (Word, Excel, email). NHS experience is welcome but not essential.