Friendly GP Receptionist & Admin — Flexible Bank Coverage

Ic24; Herstmonceux; On-site; GBP 25,000 - 30,000; Part time

Benefits offered by this job

NHS Pension Scheme

Counselling service

Learning & development

Discount platform

Blue Light Card

Job summary

IC24 is seeking a Bank Receptionist / Administrator to support a GP practice at Herstmonceux Integrative Health Centre. You’ll be the friendly first point of contact, handling appointments, enquiries, and confidential patient records.

Ideal candidates have good administrative or customer service experience, are comfortable with IT, and can stay organised during busy periods. Prior GP practice experience is helpful but not required.

Qualifications

• Experience dealing with the public in person or over the phone.
• Strong administrative or clerical skills.
• Friendly, approachable and able to communicate with people from diverse backgrounds.
• Organised and able to manage a varied workload.
• Good IT skills and comfortable using email, Microsoft Office and electronic systems.
• Understand the importance of patient confidentiality and handling sensitive information.

Responsibilities

• Welcoming and supporting patients as the first point of contact.
• Managing appointments and enquiries via phone, email and in person.
• Processing repeat prescription requests and supporting referrals.
• Updating electronic patient records and registrations.
• Liaising with hospitals and community services to route information.
• Keeping reception and waiting areas organised and ready for patients and colleagues.
• Providing flexible bank cover, including weekends or additional hours when required.
• Protecting patient confidentiality and data protection standards.

Skills

Public interaction

Administrative skills

IT skills

Microsoft Office

Communication

Tools

Microsoft Office

Job description

IC24 is seeking a Bank Receptionist / Administrator to support a GP practice at Herstmonceux Integrative Health Centre. You’ll be the friendly first point of contact, handling appointments, enquiries, and confidential patient records.

Ideal candidates have good administrative or customer service experience, are comfortable with IT, and can stay organised during busy periods. Prior GP practice experience is helpful but not required.