Bank Receptionist

Hawthorn Medical Centre; Amesbury; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Friendly team environment

Flexible bank shifts

Opportunities for additional shifts

Holiday pay on top of pay

Job summary

Hawthorn Medical Centre is seeking a reliable Bank GP Surgery Receptionist to support our reception team on Thursdays and Fridays. Shifts run from 08:00 to 18:30, with ad hoc cover as needed. GP practice experience and SystmOne proficiency are essential.

In this busy primary care setting, you will handle calls, appointments, patient requests, and admin duties, while upholding confidentiality and delivering excellent patient service. Competitive bank shifts with holiday pay offered.

Qualifications

• GP Practice receptionist experience.
• Experience with SystmOne.
• Excellent communication and customer service.
• Calm and effective in a busy environment.
• Strong organisational skills and attention to detail.
• Understanding of patient confidentiality and data protection.
• Ability to work independently and as part of a team.

Responsibilities

• Greet and assist patients in a professional and courteous manner.
• Manage incoming and outgoing telephone calls.
• Book, amend and cancel appointments using SystmOne and Anima.
• Process patient requests and enquiries.
• Handle prescriptions and clinical correspondence per procedures.
• Support clinicians and wider practice team with admin tasks.
• Maintain accurate patient records and ensure confidentiality.

Skills

GP receptionist

SystmOne

Communication

Customer service

Calm under pressure

Organisational skills

Data protection

Teamwork

Independence

Job description

We are looking to recruit a reliable and experienced Bank GP Surgery Receptionist to provide short-term cover within our busy and friendly GP practice.

This role is primarily to support the Reception team on Thursdays and Fridays, with shifts available between 8:00am and 6:30pm. Additional shifts may also become available to cover annual leave, sickness absence, and other staffing requirements.

Essential Requirements

Applicants must have previous GP surgery reception experience and be confident working within a primary care environment.

Essential criteria include:

• Previous experience working as a Receptionist within a GP Practice.
• Experience using SystmOne.
• Excellent communication and customer service skills.
• Ability to work calmly and effectively in a busy environment.
• Strong organisational skills and attention to detail.
• Understanding of patient confidentiality and data protection requirements.
• Ability to work both independently and as part of a team.

Main Duties

• Greeting and assisting patients in a professional and courteous manner.
• Managing incoming and outgoing telephone calls.
• Booking, amending and cancelling appointments using SystmOne and Anima
• Processing patient requests and enquiries.
• Handling prescriptions and clinical correspondence in accordance with practice procedures.
• Supporting clinicians and the wider practice team with administrative tasks.
• Maintaining accurate patient records and ensuring confidentiality at all times.

Hours

• Primarily Thursdays and Fridays.
• Shifts available between 08:00 and 18:30.
• Ad hoc shifts may be available depending on practice requirements and staff cover needs.

What We Offer

• Friendly and supportive team environment.
• Flexible bank working arrangements.
• Opportunity for additional shifts when available.
• £12.77 p/h + holiday pay as not a contracted position.

Please note:Applications without previous GP Surgery and SystmOne experience will not be considered.