Receptionist

White House; Doncaster; On-site; GBP 18,000 - 24,000; Full time

Job summary

White House GP Practice in Doncaster is seeking a friendly receptionist to join our busy team. You will be the first point of contact for patients, handling inquiries, booking appointments, and supporting day-to-day administration.

Experience with SystmOne and general admin is helpful. We value compassion, organisation and teamwork in delivering high-quality care to our local community.

Responsibilities

• Act as the first point of contact for patients, visitors and healthcare professionals.
• Answer telephone calls promptly, dealing with enquiries efficiently and directing them to the appropriate member of the team as required.
• Welcome patients, check them in for appointments, and manage the reception area.
• Book, amend and cancel appointments as required.
• Signposting patients to appropriate services.
• General use of clinical system - SystmOne
• Process repeat prescription requests.
• General administration tasks such as processing new registrations, summarising medical records, distributing incoming mail, dealing with emails.
• Liaise with GPs, nurses and other members of the team.

Job description

We are looking for a friendly, organised and compassionate receptionist to join our busy GP Practice. As the first point of contact for our patients, you will play a key role in providing excellent customer service while supporting the smooth day-to-day running of the practice. You will work as part of a dedicated team, handling a variety of administrative and receptionist duties in a fast-paced healthcare environment., The normal duties of the role will consist of:

• Act as the first point of contact for patients, visitors and healthcare professionals.
• Answer telephone calls promptly, dealing with enquiries efficiently and directing them to the appropriate member of the team as required.
• Welcome patients, check them in for appointments, and manage the reception area.
• Book, amend and cancel appointments as required.
• Signposting patients to appropriate services.
• General use of clinical system - SystmOne
• Process repeat prescription requests.
• General administration tasks such as processing new registrations, summarising medical records, distributing incoming mail, dealing with emails.
• Liaise with GPs, nurses and other members of the team.
• Any other duties as required.
  We are a friendly, patient focussed GP practice committed to delivering high-quality, compassionate healthcare to our local community. Our clinical team consists of one GP Partner, three salaried GPs, an Advanced Nurse Practitioner, a Physician Associate, Practice Nurses and a Healthcare Assistant. They are supported by an experienced reception, administration and management team who work together to provide safe, effective and accessible care.

We are a training practice and are committed to supporting the development of future healthcare professionals. We pride ourselves on providing a welcoming and supportive working environment where teamwork, respect and patient care are at the heart of everything we do.