Bank Receptionist & Admin – GP Practice

Integrated Care 24 Ltd; Rottingdean; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

NHS Pension Scheme

Counselling service (24/7)

Learning and development opportunities

Discount platform

Blue Light Card & NHS Discounts

Job summary

Integrated Care 24 Ltd is recruiting a Bank Receptionist / Administrator to support two busy GP practices in Brighton. You will welcome patients, manage appointments, process inquiries, and help with administrative tasks while safeguarding patient information and confidentiality.

The role offers flexible bank shifts with weekend/extra hours as needed, and benefits including NHS pension access and opportunities for development.

Qualifications

• Experience dealing with members of the public, face-to-face and on the phone.
• Strong administrative or clerical skills.
• Good IT skills and familiarity with email, Microsoft Office and electronic systems.
• Ability to handle confidential information and maintain data protection standards.

Responsibilities

• Greet and assist patients, check-in and answer inquiries.
• Book and manage appointments, handle messages and relay information accurately.
• Process prescriptions and referrals where applicable and support registrations.
• Liaise with hospitals and community services to ensure smooth referrals.
• Maintain organised records and keep reception areas tidy and prepared.
• Provide flexible cover including weekends and holiday periods as required.

Skills

Customer service experience

Administrative skills

IT skills

Communication skills

Confidentiality

MS Office

Tools

MS Office

Electronic systems

Job description

Integrated Care 24 Ltd is recruiting a Bank Receptionist / Administrator to support two busy GP practices in Brighton. You will welcome patients, manage appointments, process inquiries, and help with administrative tasks while safeguarding patient information and confidentiality.

The role offers flexible bank shifts with weekend/extra hours as needed, and benefits including NHS pension access and opportunities for development.