Bank Receptionist

Spire Healthcare Limited; Worcester; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Weekly pay

Free uniform

Free DBS

Pension access

Blue Light Card discounts

Spire for You discounts

Wellbeing support

Job summary

Spire South Bank Hospital in Worcester is seeking a Receptionist to join the Bank team on a zero hours contract with ad-hoc shifts to cover sickness and annual leave. The role focuses on high-quality patient service, efficient administrative support, and professional hospital front-desk presence.

Key duties include registering patients, directing staff, processing charges, and handling the switchboard, all while upholding confidentiality and data protection standards.

Qualifications

• Experience of working on a reception or in a similar customer facing environment.
• Previous reception experience in healthcare is beneficial.
• Professional appearance and clear communication are essential.

Responsibilities

• Welcoming, registering and directing patients, consultants and hospital teams in a warm, professional manner.
• Admitting patients and providing information as appropriate.
• Operate the hospital switchboard and handle calls and enquiries promptly.
• Carry out clerical duties and maintain confidentiality of patient information.
• Maintain clean, orderly reception areas and ensure compliance with hospital policies.

Skills

Reception experience

Customer service

Communication skills

Job description

Bank Receptionist/Spire South Bank Hospital/Worcester/ Zero Hour Contract/Ad-Hoc Shifts to Cover Sickness/Annual Leave

Spire South Bank Hospital has an exciting opportunity for a Receptionist to join the Bank team.

Spire South Bank Hospital has been in operation for 30 years providing quality private healthcare to the local population and beyond, earning a reputation as a leader in Worcestershire. We work with some of the areas most experienced Consultant Surgeons, Anaesthetists and Physicians to deliver tailored, personalised care and are proud of the positive patient feedback we consistently receive.

Duties and responsibilities:

To ensure an exemplary level of high customer service to all patients, consultants and hospital teams, that meets and strives to exceed all our customer’s expectations, presenting a high standard of personal appearance together with total confidentiality in every aspect of work at all times. Providing an efficient administrative service within the hospital, operating within established policies and procedures.

• Welcoming, registering and directing patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner and in such a way as to provide confidence and exceed customers’ expectations.
• Admitting patients to their room in accordance with hospital procedures, providing information as appropriate.
• Processing in-patient/out-patient charges, including the accurate collection of credit card details both over the phone and face to face
• Supporting inpatient bookings by entering inpatient/day cases onto computer system
• Responsibility for admission lists, including allocation of admissions. Liaising with nursing staff as appropriate
• Admission/Discharge of patients onto computer system ensuring accuracy of all information.
• Operate the hospital switchboard in a professional and efficient manner, ensuring all calls or enquires are responded to in a timely manner
• Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, issuing badges for visitors, booking taxis
• To contribute to the general cleanliness, neatness and smooth running of all reception areas at all times, ensuring that any publicity and reading material is available and well displayed
• Undertake all work in accordance with company hospital policies and procedures. Ensuring familiarity with the Health and Safety at Work Act, including manual handling and fire procedures
• To maintain confidentiality of all information acquitted with regard to patients, consultants and staff and not on any account disclose information about the affairs of the hospital, its subsidiaries or associates
• Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies.
• To present a professional, smart image at all times, ensuring adherence to hospital uniform policy
• Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.

Who we're looking for:

• Experience of working on a reception or in a similar customer facing environment
• Previous experience working on a reception in the healthcare industry
• Understanding of medical terminology Knowledge of the healthcare market
• Whilst no formal qualifications are required you must be able to communicate with other members of staff and patients clearly and your personal appearance must be of a high standard, expected in a professional healthcare environment.

Bank Benefits:

• Bank colleagues are paid weekly
• We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
• Save an average of £50 per month with our free onsite car park
• Access to Spire Healthcare pension
• Access to Blue Light Card discounts
• Smartspending discounts (in addition to Blue Light discounts) via ‘Spire for You’
• Wellbeing Centre access via ‘Spire for You’
• Free uniform
• Free DBS
• Full induction, including mandatory training updates
• Opportunities for further training and progression into permanent posts
• Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team

Our Values:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion.
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

We commit to our employees’ well-being through work life balance, on-going development, support and reward.

“Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.”

Our vision is to be recognised as a world class healthcare business bringing together the best people who are dedicated to developing excellent clinical environments and delivering the highest quality patient care.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

For us,it's more than just treating patients; it's about looking after people.