Receptionist

Spire Healthcare Limited; Wirral; On-site; GBP 9,000 - 11,000; Part time

Benefits offered by this job

35 days’ annual leave (pro rata)

Pension plan

Private medical insurance

Life assurance

Spire for You rewards

Free onsite parking

Learning & development

Health and wellbeing support

Welcoming work environment

Job summary

Spire Murrayfield Hospital in Wirral is hiring a part-time Receptionist to join our team on a permanent basis. You will be the welcoming face for patients, consultants and visitors, providing an efficient reception and administrative service with a high standard of patient care.

Working 15 hours per week across a rota, you will cover shifts from 7:00am to 3:00pm, 1:00pm to 9:00pm on weekdays, and 7:00am to 3:00pm on Saturdays.

Qualifications

• No formal qualifications required; must communicate clearly and professionally
• Experience in reception or a customer-facing environment
• Ability to maintain patient confidentiality

Responsibilities

• Welcoming, registering and directing patients, consultants and visitors in a warm, professional manner
• Providing patients and visitors with clear and accurate information
• Admitting patients to their rooms in accordance with hospital procedures
• Processing inpatient and outpatient charges accurately
• Collecting and processing payment details securely, both over the telephone and in person
• Entering inpatient and day-case information onto the hospital's computer systems
• Preparing and maintaining admission lists, including allocating admissions and liaising with nursing colleagues
• Completing patient admissions and discharges on the hospital’s computer systems, ensuring that information is accurate and up to date
• Operating the hospital switchboard professionally and efficiently

Skills

Customer service

Interpersonal skills

Communication skills

Telephone etiquette

Organisational skills

Confidentiality

Teamwork

Adaptability

Job description

Receptionist

Spire Murrayfield Hospital, Wirral | Part-time | Permanent

15 hours per week | Shift-based role

Salary: £9,952.80 per annum plus excellent benefits

Be the welcoming face of Spire Murrayfield Hospital

Spire Murrayfield Hospital has an exciting opportunity for a Receptionist to join our team on a part-time, permanent basis.

As one of the first people our patients and visitors meet, you will play an important role in creating a welcoming, professional and reassuring environment. You will provide an efficient reception and administrative service while delivering an excellent experience for patients, consultants, visitors and hospital colleagues.

Working hours

You will work 15 hours per week as part of a rota covering the following shifts:

• Monday to Friday: 7:00am to 3:00pm or 1:00pm to 9:00pm
• Saturday: 7:00am to 3:00pm

Flexibility to work across these shifts will be required.

About Spire Murrayfield Hospital

Spire Murrayfield Hospital is a state-of-the-art private hospital in Wirral. We provide fast access to specialist consultations, diagnostic services and a wide range of treatments, supported by advanced imaging and diagnostic technology.

Our high-quality facilities, dedicated clinical teams and comprehensive aftercare enable us to deliver an excellent experience throughout each patient’s healthcare journey.

Your role

As a Receptionist, you will provide an exceptional level of customer service to patients, consultants, visitors and hospital colleagues. You will aim to meet and exceed expectations by providing a warm, professional and caring welcome.

You will also provide an efficient administrative service, working in accordance with established hospital policies and procedures. This role requires professionalism, excellent communication skills and complete confidentiality at all times.

Key responsibilities

Your responsibilities will include:

• Welcoming, registering and directing patients, consultants, visitors and hospital colleagues in a warm, professional and caring manner
• Providing patients and visitors with clear and accurate information
• Admitting patients to their rooms in accordance with hospital procedures
• Processing inpatient and outpatient charges accurately
• Collecting and processing payment details securely, both over the telephone and in person
• Supporting inpatient bookings by entering inpatient and day-case information onto the hospital’s computer systems
• Preparing and maintaining admission lists, including allocating admissions and liaising with nursing colleagues as required
• Completing patient admissions and discharges on the hospital’s computer systems, ensuring that all information is accurate and up to date
• Operating the hospital switchboard professionally and efficiently

What we are looking for

No formal qualifications are required, but you must be able to communicate clearly and professionally with patients, visitors and colleagues. You will be expected to maintain a professional appearance appropriate to a healthcare environment.

We are looking for someone who has:

• Previous experience of working in reception or a similar customer-facing environment
• Excellent interpersonal and communication skills
• A warm, professional and confident approach
• A strong focus on delivering and exceeding customer expectations
• The ability to remain calm and professional when handling sensitive or challenging situations
• A confident and professional telephone manner
• The ability to communicate effectively with a wide range of people
• Strong organisational skills and excellent attention to detail
• The ability to build and maintain effective working relationships, both internally and externally
• Basic computer skills and experience of entering information accurately
• An understanding of the importance of patient confidentiality
• The ability to work effectively as part of a busy team
• Flexibility to work across the required shift pattern

Previous experience of using hospital systems and an understanding of healthcare processes and procedures would be advantageous, but training will be provided where appropriate.

Benefits

We offer a competitive salary and a comprehensive benefits package, including:

• 35 days’ annual leave, inclusive of bank holidays - pro rata
• Employer and employee contributory pension with flexible retirement options
• Private medical insurance
• Life assurance
• Access to the Spire for You reward platform, offering discounts and cashback with more than 1,000 retailers
• Free onsite parking, helping colleagues save an average of £50 per month
• Ongoing learning and development opportunities
• Support for your health, wellbeing and work-life balance
• A welcoming working environment where your contribution is recognised and rewarded

Our values

We are proud of our heritage in private healthcare and of the values that guide everything we do:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference. Their dedication, warmth and commitment to excellence are what set Spire Healthcare apart.