Medical Receptionist/Administrator

Cambridge House; Stoke-on-Trent; On-site; GBP 21,000 - 28,000; Full time

Job summary

Cambridge House in Stoke-on-Trent is seeking a motivated medical receptionist/administrator to join our busy GP practice. You will greet patients and visitors, manage the appointment system, and handle enquiries by phone, in person and by email, ensuring accurate patient records.

A flexible approach to working hours is essential as coverage is needed during annual leave and sickness. GP experience and EMIS Web/Docman knowledge are preferred.

Qualifications

• Excellent communication and customer service skills.
• Experience with GP reception duties and appointment scheduling.
• Flexible approach; able to cover colleagues during leave/sickness.
• Previous GP experience and EMIS Web/Docman knowledge preferred.

Responsibilities

• Greet patients and visitors in a professional manner.
• Run the surgery appointment system efficiently and direct patients to the right professional.
• Communicate with patients, relatives and carers.
• Process general enquiries in person, by phone and email with accuracy.
• Register patients (permanent and temporary) and liaise with hospital departments.
• Handle repeat prescription requests and ensure readiness for collection.
• Provide results of tests/investigations as advised by the GP.
• Update patient details and attach documents to records.
• File correspondence, reports and results promptly in the correct records.

Skills

Communication skills

Customer service

Reception duties

Administrative tasks

Tools

EMIS Web

Docman

Job description

• Effectively greet patients and visitors always attending the surgery in an appropriate and professional manner


• Run the surgery appointment system efficiently to ensure patients are directed to the most appropriate professional


• Communicate with patients, relatives and carers


• Process in person, by telephone and e-mail general enquiries ensuring accuracy


• Action all practice tasks and workflow comments daily


• Registration of patients, both permanent and temporary


• Liaise with hospital departments and consultants/secretaries


• Action repeat prescription requests and ensuring they are ready for collection


• Provide results of tests and investigations as requested and advised by the GP


• Update patient details to ensure correct and accurate details are held


• Accurately scan and attach clinical and administrative information/correspondence onto patients records


• Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen


• Raise service requests with members of the wider healthcare team


• Maintain supplies of stationery in consulting rooms and reception area


• Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager

We are looking for a motivated, enthusiastic medical receptionist/administrator who has excellent communication and customer service skills to join our friendly and busy team.

A flexible approach to working hours is essential as additional hours will be required to cover colleagues during annual leave and sickness absence.

The role has a mixture of 7.45 am starts and some 6.30pm finishes

Previous GP experience and knowledge of EMIS Web/Docman is preferred

We are a single-handed Gp practice that has a small and friendly team who work well together, and we are looking for someone who will fit in with our ethos.