Receptionist/ Administrator

Stainland Road Medical Centre; Halifax; On-site; GBP 12,000 - 18,000; Part time

Job summary

Stainland Road Medical Centre is seeking a friendly and reliable GP receptionist to support reception and administration across the practice in Halifax. The role requires confident communication with patients, accurate data handling, and proficient use of IT systems.

You will join a busy team, handling scheduling, enquiries and general admin to help deliver smooth day-to-day operations. The ideal candidate is organised, adaptable and comfortable working in a fast-paced environment, with a Monday

Qualifications

• Friendly, confident and a great communicator.
• Organised and comfortable working in a busy environment.
• Reliable, adaptable and a team player.
• Confident using IT.
• Flexible with working days and hours (Mon-Fri 7:45–18:45).

Responsibilities

• Welcoming patients and dealing with enquiries in person and by telephone.
• Booking, changing and cancelling appointments using the clinical system.
• Signposting patients to the most appropriate service or clinician using practice protocols.
• Processing patient requests, including prescriptions, test results and general queries.
• Registering new patients and keeping patient information accurate and up to date.
• Handling confidential information in line with GDPR and practice policies.
• Supporting clinicians with administrative tasks, messages and patient correspondence.
• Managing incoming documents, emails, post and other communications.
• Working closely with the wider practice team to support day-to-day running.

Skills

Friendly

Great communicator

Organised

IT proficient

Tools

Clinical IT system

Job description

You'll work across both reception and administration, helping patients and supporting the smooth day-to-day running of the practice. Were looking for someone who is:

• Friendly, confident and a great communicator
• Organised and comfortable working in a busy environment
• Reliable, adaptable and a team player
• Confident using IT
• Flexible with their working days and hours and is available Monday to Friday between 7:45 and 18:45

Working pattern: This is a fixed-term, 25-hour contract.

Main duties of a GP receptionist include:

• Welcoming patients and dealing with enquiries in person and by telephone.
• Booking, changing and cancelling appointments using the clinical system.
• Signposting patients to the most appropriate service or clinician using practice protocols.
• Processing patient requests, including prescriptions, test results and general queries.
• Registering new patients and keeping patient information accurate and up to date.
• Handling confidential and sensitive information in line with GDPR and practice policies.
• Supporting clinicians with administrative tasks, messages and patient correspondence.
• Managing incoming documents, emails, post and other communications.
• Working closely with the wider practice team to support the smooth day-to-day running of the surgery.
• Dealing professionally and sensitively with patients who may be unwell, distressed or frustrated.