Receptionist

Beaufort Road Surgery; Lower Blandford St Mary; On-site; GBP 13,000 - 17,000; Part time

Job summary

Beaufort Road Surgery in the United Kingdom is seeking a friendly Reception Team member to cover administrative duties and act as the link between patients and clinicians. The role includes answering calls, booking appointments, and guiding patients to the appropriate service.

This 12-month fixed-term contract covers maternity leave and requires 25–30 hours per week across typical surgery hours, 08:00–18:30, Monday to Friday.

Qualifications

• Front desk reception duties and patient-facing support.
• Proficient in handling phone calls and appointments.
• Accurate data entry and updating records.

Responsibilities

• Front-of-house reception and patient liaison during clinic hours.
• Handle telephone calls, book/cancel appointments, and guide patients to the right clinician.
• Process SystmConnect queries and maintain tidy waiting areas and records.

Tools

SystmConnect

Job description

We are seeking a friendly, enthusiastic, and flexible team member to join our caring and supportive Reception Team and to cover administrative duties . You will provide an integral link between our patients and our clinicians. This role will also include other administrative duties such as monitoring SystmConnect queries and responding to patient queries. The Practice is open from 08:00 to 18:30 Monday to Friday This is a 12 month fixed term contract for 25-30 Hours to cover maternity leave

Main duties

• You will be a critical part of the front of house team, responsible for assisting patients and health care professionals. This position encompasses traditional reception duties. You will be a central contact point for all patient enquires, both face to face and by telephone, to ensure they are directed to the most appropriate person or place for their care. There are many other administrative aspects of the role that goes on behind the scenes that is also a big part of running the GP Practice which will offer a wide variety of tasks each day.
• Job description Undertake all roles within reception including answering the telephone, making, and cancelling appointments, assisting patients face to face with any queries on the front desk, completing tasks. To act as a care navigator, ensuring the patient is signposted to the most appropriate service or clinician. Process SystmConnects in accordance to Practice procedure Ensure the reception and waiting area are kept neat and tidy. To be familiar with the appointment system, ensuring sufficient information is recorded on the medical records when booking appointments. Receive and make calls as required. Divert calls and take messages as and when appropriate. Inputting data into the patients healthcare records as necessary Ensure up to date patient information is recorded To assist with administration duties such as Registrations and Scanning will also be a part of this role.

Reception:

• Monitor effectiveness of the appointment system and report problems or variations as and when necessary.
• Ensure the consulting rooms are checked at the end of each day and left tidy and secure.
• Make up patient files and ensure records are kept tidy and in good repair with all necessary information recorded correctly on the outer cover.
• Taking part in regular team meetings and training.