Bank Bookings Administrator

Spire Healthcare Group

Seaham

On-site

GBP 12,000 - 18,000

Part time

3 days ago

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Benefits offered by this job

Weekly pay

Free on-site parking

Spire Pension Scheme

Blue Light Card discounts

Wellbeing support

DBS check

Full induction

Training and progression

Job summary

Spire Healthcare in Seaham is seeking a Bank Bookings Administrator to join the Patient Support Centre. This zero-hours contract provides flexible, ad-hoc shifts to cover service demand, including leave and sickness absence.

You will handle patient calls, send admission forms, and support clinical teams with admin tasks and payments. The role operates 8:00am–6:00pm Monday–Friday with as-needed shifts.

Qualifications

Excellent verbal communication and customer service skills.
Ability to remain calm and professional under pressure.
Experience in hospital or healthcare settings preferred.

Responsibilities

Take calls from patients and provide next steps and queries with professionalism.
Send admission forms and ensure information is captured accurately.
Support clinical teams with admin tasks and processing payments.
Complete spreadsheets, manage records, and carry out back-office tasks.

Skills

Verbal communication

Calm under pressure

Organisational skills

Attention to detail

IT literacy

Confidentiality

Call centre experience

Healthcare setting experience

Microsoft Word

Outlook

Excel

Tools

Microsoft Word

Outlook

Excel

Job description

We are currently recruiting Bank Bookings Administrators to join our Patient Support Centre based in Seaham. This role is offered on a zero-hours (bank) contract, with shifts provided on a flexible, ad-hoc basis to support service demand, including cover for busy periods, annual leave, and sickness absence. Please note that this role does not offer guaranteed or fixed hours and is therefore well suited to individuals seeking flexible work alongside other commitments.

About the Role

As a Bank Bookings Administrator, you will act as the first point of contact for patients, visitors, and healthcare professionals contacting the hospital. You will be responsible for: Taking calls from patients, confirming next steps, and answering queries with professionalism and empathy Sending admission forms and ensuring all information is captured accurately Supporting the clinical teams with admin tasks like recording patient notes and processing payments Completing spreadsheets, managing records, and ensuring "back office" tasks are carried out to a high standard This position plays a vital role in supporting organisational communication and delivering a high standard of customer service within a healthcare environment.

The Patient Support Centre operates Monday to Friday, 8:00am - 6:00pm, with shifts scheduled within these hours on an as-needed basis.

Excellent verbal communication skills
Ability to remain calm, professional, and focused under pressure
Strong organisational skills with the ability to prioritise and multitask effectively
High level of attention to detail
IT literate, with confidence in learning new systems
Commitment to confidentiality and information governance standards, Previous experience in call centre environment
Experience working within a hospital or healthcare setting
Familiarity with Microsoft Office applications, including Word, Outlook, and Excel

About Spire Healthcare

Our people are our difference. It is their dedication, warmth, and commitment to excellence that distinguish Spire Healthcare. We are committed to supporting our colleagues' wellbeing through work-life balance, continuous development, and meaningful reward. For us, it is about more than treating patients - it is about caring for people.

As a bank colleague, you will have access to the following benefits: