Bank Receptionist

Spire Healthcare Group; Worcester; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Weekly pay

Flexible shifts

On-site car park

Spire Pension

Blue Light Card discounts

Wellbeing Centre access

Free uniform

Free DBS

Full induction

Training & progression opportunities

Job summary

Spire South Bank Hospital in Worcester is seeking a Bank Receptionist to provide exceptional patient-focused service on a zero-hour basis. You will welcome, register and direct patients and visitors, operate the switchboard, and support practical admin tasks within a healthcare setting.

The role requires prior reception experience, strong communication skills, and a professional appearance. Flexible shifts cover sickness and annual leave, with weekly pay and access to Spire benefits.

Qualifications

• Experience of working on a reception or in a similar customer facing environment
• Previous experience working on a reception in the healthcare industry
• Understanding of medical terminology and knowledge of the healthcare market
• No formal qualifications required, but clear communication with staff and patients is essential

Responsibilities

• Welcomes, registers and directs patients, consultants and hospital teams in a proactive, warm and professional manner
• Admits patients to rooms and provides information as appropriate
• Processes in-patient/out-patient charges and collects credit card details
• Supports inpatient bookings by entering data into the computer system
• Manages admission/discharge lists and liaises with nursing staff
• Operates the hospital switchboard professionally and promptly answers calls
• Performs clerical duties including bed status checks, distribution of newspapers and visitor badges
• Maintains a neat, professional reception area and ensures materials are well displayed
• Adheres to Health and Safety at Work Act and hospital policies
• Maintains confidentiality of patient and staff information and handles data per Data Protection Act

Skills

Reception experience

Healthcare environment

Communication skills

Job description

Bank Receptionist/Spire South Bank Hospital/Worcester/ Zero Hour Contract/Ad-Hoc Shifts to Cover Sickness/Annual Leave

Spire South Bank Hospital has an exciting opportunity for a Receptionist to join the Bank team.

Spire South Bank Hospital has been in operation for 30 years providing quality private healthcare to the local population and beyond, earning a reputation as a leader in Worcestershire. We work with some of the areas most experienced Consultant Surgeons, Anaesthetists and Physicians to deliver tailored, personalised care and are proud of the positive patient feedback we consistently receive.

Duties and responsibilities:

To ensure an exemplary level of high customer service to all patients, consultants and hospital teams, that meets and strives to exceed all our customer’s expectations, presenting a high standard of personal appearance together with total confidentiality in every aspect of work at all times. Providing an efficient administrative service within the hospital, operating within established policies and procedures.

• Welcoming, registering and directing patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner and in such a way as to provide confidence and exceed customers’ expectations.
• Admitting patients to their room in accordance with hospital procedures, providing information as appropriate.
• Processing in-patient/out-patient charges, including the accurate collection of credit card details both over the phone and face to face
• Supporting inpatient bookings by entering inpatient/day cases onto computer system
• Responsibility for admission lists, including allocation of admissions. Liaising with nursing staff as appropriate
• Admission/Discharge of patients onto computer system ensuring accuracy of all information.
• Operate the hospital switchboard in a professional and efficient manner, ensuring all calls or enquires are responded to in a timely manner
• Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, issuing badges for visitors, booking taxis
• To contribute to the general cleanliness, neatness and smooth running of all reception areas at all times, ensuring that any publicity and reading material is available and well displayed
• Undertake all work in accordance with company hospital policies and procedures. Ensuring familiarity with the Health and Safety at Work Act, including manual handling and fire procedures
• To maintain confidentiality of all information acquitted with regard to patients, consultants and staff and not on any account disclose information about the affairs of the hospital, its subsidiaries or associates
• Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies.
• To present a professional, smart image at all times, ensuring adherence to hospital uniform policy
• Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.

Who we're looking for:

• Experience of working on a reception or in a similar customer facing environment
• Previous experience working on a reception in the healthcare industry
• Understanding of medical terminology Knowledge of the healthcare market
• Whilst no formal qualifications are required you must be able to communicate with other members of staff and patients clearly and your personal appearance must be of a high standard, expected in a professional healthcare environment.

Bank Benefits:

• Bank colleagues are paid weekly
• We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
• Save an average of £50 per month with our free onsite car park
• Access to Spire Healthcare pension
• Access to Blue Light Card discounts
• Smartspending discounts (in addition to Blue Light discounts) via ‘Spire for You’
• Wellbeing Centre access via ‘Spire for You’
• Free uniform
• Free DBS
• Full induction, including mandatory training updates
• Opportunities for further training and progression into permanent posts