Band 8b Business Development & Customer Service Manager | Royal Free London NHS Foundation Trust

Royal Free London NHS Foundation Trust; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A major healthcare organization in Greater London is seeking a skilled individual for a key role in managing business development and client relationships. This position focuses on enhancing business across multiple hospital sites and ensuring financial targets are met. The ideal candidate should have substantial experience in business development and strong capabilities in relationship management, specifically with private medical insurance providers. This role offers excellent career opportunities with flexible hours and substantial benefits.

Benefits

Flexible hours

Generous benefits

Next level training

Qualifications

• Extensive experience in business development, sales, and marketing within a healthcare environment.
• Strong relationship management skills with private medical insurance providers.
• Ability to deliver revenue and profitability targets.

Responsibilities

• Manage and lead all business development functions and teams.
• Serve as the primary point of contact for PMI client relationships.
• Accountable for financial performance and progress reporting.

Job description

Job Overview

The role covers a large geography and a substantial client base to match. This post is responsible for the management of business development, sales, marketing and customer service with a specific focus on significantly increasing business across the northern geography of Barnet, Enfield and Edgware; key growth area.

The post holder is responsible for securing new business channels across all hospital sites as directed, but specifically focusing on those in the northern geography (i.e. Barnet Hospital, Chase Farm Hospital, North Middlesex Hospital, Hadley Wood Hospital and Edgware Hospital) growing new business and retaining key revenue streams.

The postholder is the main PPU point of contact for all private medical insurance referrers and providers and is responsible for all aspects of the PMI client relationship management.

This role requires close working with clinical leaders and managers to deliver business growth, staff management and support. The post holder will be responsible for the delivery of revenue/profitability, activity and conversion targets. The post holder will work with the Associate Director of Operations to ensure that the following objectives are met:

Responsibilities

• Manage and lead all business development, sales, and marketing functions and teams.
• Serve as the main PMI client relationship manager and primary point of contact for all referrers.
• Be accountable for financial and business performance, monitoring progress and reporting to the divisional board.
• Support the directorate's contribution to broader divisional and Trust goals.
• Promote a patient-centered culture of safety, quality, and teamwork.
• Develop staff appraisal and performance plans, ensuring compliance with mandatory training.
• Create data-driven business plans with clear KPIs and strategic campaigns to grow the business.
• Focus on referrer engagement, setting targets and action plans to increase activity.
• Manage sales accounts and opportunities, including market analysis.
• Proactively manage relationships with key stakeholders and GPs.
• Perform other duties as assigned by the line manager.

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.

This advert closes on Monday 8 Dec 2025.