Band 8a Service Manager - Locality Hubs

Birmingham Community Healthcare NHS FT; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Birmingham is seeking a Service Manager for its Locality Hubs. The ideal candidate will provide dynamic leadership and operational oversight for services, collaborating with Acute, Mental Health, and other partners. Responsibilities include managing resources, monitoring performance, and ensuring services meet local needs. This role calls for strong interpersonal skills and significant experience at senior management level, making it pivotal in transforming community health services.

Qualifications

• Educated to degree level or equivalent experience.
• Management level experience in healthcare.
• Experience managing budgets and performance.

Responsibilities

• Lead operational oversight of Locality Hub services.
• Motivate and engage teams across complex care environments.
• Ensure service delivery aligns with local needs and system priorities.
• Monitor performance and quality standards.

Skills

Leadership skills

Collaboration

Financial management

Organizational skills

Performance monitoring

Interpersonal skills

Education

Degree or post professional qualification

Management Qualification

Job description

*Please note that this post will close once sufficient applicants have been received so may be closed before the advertised closing date. Please submit your application as soon aspossible *

A new and exciting opportunity has arisen for an influential leadership position to deliver clinical services operating within a Locality Hub model. The Locality Hub is seen as a key component in deliveringNeighbourhood Health as per the NHS 10 Year Plan. BCHC, as the lead for the Community Care Collaborative has been influential in the 10 Year Plan, receiving national recognition for its collaborative approach across health and care sectors, making a difference to local communities and the care they receive.

Each Locality Hub: of which there are 5 designated for Birmingham, has four currently in progress to become established by the end of September 2025. East Locality Hub (Washwood Heath Health & Wellbeing Centre) has been operational for over 12 months and has established the framework for delivering Neighbourhood health across the City. The hubs core components consist of a Care Co-ordination Centre, associated Integrated Neighbourhood Teams and designated clinical pathways to provide same day emergency care to its local community, thereby preventing unnecessary admission to hospital.This model of care is dependent on complex system data and the interpretation of this, and subsequent operational activity are core to this role.

Main duties of the job

The Service Manager for Locality hubs is a critical leadership role and will have operational oversight of services being delivered. It will play a key role in shaping and ensuring delivery of designated care services within the Locality Hub via its collaboration with Acute, Mental Health, Primary Care and Voluntary Sector partners. This truly innovative and integrated model of care is seen as a real opportunity to make a difference to its respective local community and the care they receive.

This role demands a dynamic, inclusive and engaging leader who can continue to motivate the passionate caring teams, and drive service transformation, operational performance and excellence, with workforce engagement across complex care environments. The post holder will lead on resource allocation, demand and capacity planning, performance improvement, and service development, ensuring that services are responsive to local needs and aligned with wider system priorities.

About us

IMPORTANT

• Please ensure you check your TRAC account regularly as this is how we will communicate with you during the shortlisting and selection process.
• Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including BUSINESS EMAIL ADDRESS, telephone contact details and postal address.

Be Part of Our Team...

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.

Job responsibilities

Key components of the role include:

To provide strong visible, inclusive and compassionate leadership across the Locality Hub.

Promote a culture of collaboration and effective communication across teams within the Hub and with external partners.

To deputise for the senior leadership responsible for the locality hub. This may include current Group Manager / Deputy Director level.

To review and improve the services, in partnership with external Partners, taking into account local and national guidelines, national NHS/government policy and guidance from the Trust.

To ensure that effective strategies are in place for the Locality Hub and that key elements of the services within it are joined up with Locality business plans and developments.

To lead on the demand and capacity profiling across the services within the Locality Hub, ensuring workforce plans reflect the demand profile and appropriate delivery of the required activity.

Ensure robust performance monitoring systems are in place to track service delivery, outcomes, and quality standards.

For interested candidates, there is an offer to visit the East Locality Hub at Washwood Heath to see the Locality model in practice. If you wish to undertake a visit please contact Sharjeel Shakeel on 07525388244and this can be arranged.

Please note BCHC are actively welcoming applications for those who may wish to consider this post on asecondment basis if the respective current employer is also supportive of this approach.

The role will offer an exciting opportunity to work with system partners all striving to work collaboratively together for the benefit of its citizens and how and where they receive high quality care.

Person Specification

Qualifications/Training

• Educated to degree level or post professional qualification study or equivalent experience
• Management Qualification

Experience

• Significant relevant experience working at senior management level
• Significant experience of managing budgets within financial constraints/targetsSignifican t experience of and exposure to performance setting and monitoring
• Significant experience of line managing staff/teams
• Experience in preparing reports to be presented to senior level stakeholders and committees
• Significant experience of utilising PC tools to manipulate, analyse and present information to be distributed to senior level colleagues

Skills/Knowledge

• Knowledge of local health economy
• Knowledge of current NHS Framework Demonstrable knowledge of governance of financial targets/service delivery Excellent organisational skills,
• Ability to work on own initiative without frequent supervision
• Excellent interpersonal skills and ability to build rapport and credibility with clinical and managerial Teams
• Understanding of full range of improvement methodology techniques, including process mapping, capacity and demand modelling and sustainability processing
• Knowledge of workforce planning, recruitment and retention
• Ability to work under significant pressure and to demanding timescales

Personal Qualities

• As per person specification

Other Job Requirements

• As per person specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Group Clinical Manager – East Locality Hub