Band 2 Receptionist

University Hospitals Birmingham NHS Foundation Trust; Birmingham; On-site; GBP 10,000 - 40,000; Part time

Job summary

A prominent NHS Foundation Trust in Birmingham is seeking a part-time Band 2 Receptionist for their Emergency Department. The role involves registering patients, managing data, and providing excellent customer service. Ideal candidates should possess a good level of education, customer care experience, and strong communication skills. The position requires flexibility and the ability to remain calm in busy situations. Interested applicants should apply before the closing date of 30 November 2025.

Qualifications

• Substantive experience in a customer care environment.
• Reception experience is desirable.
• Ability to communicate sensitively and effectively.

Responsibilities

• Register new patients and collect data needed.
• Ensure accurate updates on the Patient Administration System.
• Answer telephone queries in a polite manner.

Skills

Customer care experience

Reception experience

Excellent face to face verbal communication skills

Excellent telephone skills

Ability to manage workload

Ability to remain calm in emergency situations

Education

Good level of Education

GCSE grade C or above in English Language and Maths

Tools

Computerised systems

Keyboard skills

Job description

University Hospitals Birmingham NHS Foundation Trust

Band 2 Receptionist

The closing date is 30 November 2025

Act as the main communication/registration point for all the patients and visitors presenting at Emergency Department Heartlands Hospital. To undertake all the administrative and clerical duties to support the functioning of the departments. Ensure that all administration systems within these areas are maintained to a high standard.

This is a part time post for 30 hours per week.

Main duties of the job

Register all new patients, collecting and checking details input all data onto the Trust's Patient Administration Systems (PAS) generating the appropriate documentation.

Register Ambulance patients being received in ED, collecting all data required including log numbers and Ambulance call signs.

Ensure the accurate and timely update of PAS including admission and any changes to patient details of all patients attending ED as required. To print the CAS card to the correct printer as per the ED protocol, producing standard documentation and passing to nursing staff in a timely manner.

To admit non-Emergency Department patients to other wards in the Trust via the Patient Administration System as and when requested by the nursing/medical staff. Printing the necessary standard admission documentation as required.

Notify nursing/medical staff of any patient attending ED who presents with chest pain and query CVA.

Register and prepare all documentation immediately for trauma alerts, ensuring alert register is completed.

Register and prepare documentation immediately for trauma alerts, ensuring that alert register is completed.

Scan all documentation for admissions ensuring they are showing on the Clinical Portal before being released from the area.

To answer telephone, in a polite and courteous manner being the first point of contact for queries.

Maintaining patient confidentiality at all times when dealing with requests for information or forward to appropriate staff.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

• *Good level of Education (E)
• *GCSE grade C or above in English Language and Maths or equivalent or equivalent work experience (E)

Experience

• *Substantive experience in a customer care environment (E)
• *Reception experience (D)

Additional Criteria

• *Communicate sensitively and effectively (E)
• *Excellent face to face verbal communication skills (E)
• *Demonstrate negotiating skills both with patient/visitors or colleagues of all levels (E)
• *Excellent telephone skills/manner
• *Ability to remain impartial and maintain confidentiality (E)
• *Methodical and accurate(E)
• *Team working and working on own initiative (E)
• *Good working knowledge of computerised systems (E)
• *Good general keyboards Skills (E)
• *Ability to manage workload (E)
• *Ability to work in a pressurised and busy environment (E)
• *Punctual and Reliable
• *Ability to remain calm whilst maintaining a courteous, caring, professional attitude when dealing with people in an emergency situation (E)
• *Ability to act on behalf of patients/visitors in the care of the waiting room in the event of a medical or security incident escalating the issue to Senior Nurse Co-ordinator, Security and/or Police (E)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Birmingham NHS Foundation Trust