Balenciaga Luxury Brand Ambassadors Full & Part Time Selfridges London w1

HOUSE OF CREED; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury fashion brand in Greater London is looking for Luxury Brand Ambassadors to join their team. You will play a key role in delivering exceptional customer experiences, driving sales, and maintaining high standards of service. Ideal candidates should have proven experience in luxury retail, as well as exceptional communication skills. This role offers competitive benefits, including 32 days of paid annual leave, career progression opportunities, and a clothing allowance.

Benefits

32 days paid annual leave

Monthly competitive commission structure

Extra day off for your birthday

Product allocation with discounted rate

Clothing allowance

Contribution into company pension

Career progression & Training

Length of service rewards

Qualifications

• Must have experience in luxury retail or a similar customer-facing role.
• Exceptional communication skills are essential for this position.
• A passion for the luxury brand and an ability to deliver exceptional customer experiences are required.

Responsibilities

• Develop a deep understanding of the brand and products.
• Meet and exceed sales targets through customer engagement.
• Deliver exceptional customer service to create memorable experiences.
• Ensure retail space reflects the luxury brand's standards.

Skills

Exceptional communication and interpersonal skills

Proven experience in luxury retail or customer-facing role

Goal-oriented with a track record of exceeding sales targets

Ability to work effectively in a fast-paced environment

Passion for fashion, fragrance, or beauty products

Job description

Overview

About Balenciaga and Kering Beauté: Founded by Cristóbal Balenciaga in 1917, the House defined modern couture and today continues to shape luxury fashion and beauty. Balenciaga now operates across women’s and men’s ready-to-wear, accessories, and objets d'art. In 2025, Pierpaolo Piccioli was appointed Creative Director. Welcome to Kering Beauté, established in 2023 to support the Group’s Houses in developing their Beauty businesses in a sustainable and responsible way. Kering is committed to a diverse workforce and Equal Opportunity employment.

Role location: Balenciaga Counter in Selfridges London W1. We are seeking Luxury Brand Ambassadors, full- and part-time, to join our exciting new Balenciaga Counter.

Purpose of the role

As a Luxury Brand Ambassador for Balenciaga, you play a pivotal role in upholding the brand's reputation and delivering an unparalleled, consistent customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service.

Responsibilities

• Product Knowledge: Develop a deep understanding of our brand, including fragrances, ingredients, and heritage, to effectively engage customers and drive sales.
• Sales Excellence: Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits.
• Customer Service: Deliver exceptional customer service to create memorable experiences and foster brand loyalty.
• Visual Presentation: Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards.

Qualifications / Skills

• Exceptional communication and interpersonal skills.
• Proven experience in luxury retail or a similar customer-facing role.
• Passion for the luxury brand and a commitment to delivering an exceptional customer experience.
• Goal-oriented with a track record of meeting and exceeding sales targets.
• Ability to work effectively in a fast-paced environment.
• Flexibility to work weekends and holidays as needed.
• Passion for fashion, fragrance or beauty products is a plus.

Why Balenciaga?

Luxury Redefined: We offer an unparalleled luxury experience that goes beyond expectations. Innovation: We push boundaries and create scents that resonate with a diverse audience. Diversity and Inclusion: We celebrate differences to foster creativity and innovation. Career Development: There are opportunities for professional development and career growth within retail and the head office teams.

Job Applicant Privacy Policy

Please note that by applying you consent to the personal data you provide being processed and retained by Kering Beauté UK&I. Your details will be kept on our Internal ATS for recruitment purposes, which may include sharing with the hiring manager(s).

Kering Beauté is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity and you can demonstrate expertise in the above areas, we look forward to receiving your application.

We value your interest in our company. Due to a high volume of applications, we may only contact candidates we deem best suited for this role. Thank you for your understanding.

Benefits

• 32 days paid annual leave (pro rata for part-time employees)
• Monthly competitive commission structure
• Extra day off for your birthday
• Product allocation with discounted rate
• Clothing allowance
• Contribution into company pension
• Career progression & Training
• Length of service rewards