Back End Developer

MBN Solutions; Remote; GBP 80,000 - 100,000; Full time

Job summary

A technology consulting firm is seeking an experienced Node.js Voice Automation Developer for a fully remote contract position. The successful candidate will work on a high-profile digital transformation programme, developing backend services for voice automation and optimizing customer journey orchestration. Key responsibilities include building RESTful APIs and enhancing IVR flows. Strong expertise in Node.js and voice automation solutions is essential for this role, along with the ability to deliver under tight deadlines.

Qualifications

• Strong hands-on development experience with Node.js.
• Proven experience delivering voice automation / IVR solutions.
• Solid understanding of security and authentication in cloud-based applications.

Responsibilities

• Develop and maintain backend services using Node.js.
• Build, integrate and optimise RESTful APIs.
• Update and enhance IVR flows and logic.

Skills

Node.js development

Voice automation / IVR solutions

RESTful API design

Cloud APIs

Security and authentication best practices

Problem-solving skills

Job description

🚀 Node.js Voice Automation Developer – Contract

📍 Location : UK – Fully Remote

💰 Rate : £480 per day – Outside IR35

⏱ Duration : Initially 3 months

📅 Start : Must be available to start first week of January

The Role

We’re looking for an experienced Node.js Developer with strong voice automation / IVR experience to join a high-profile digital transformation programme.

The client is migrating critical customer claims and appointment booking journeys from legacy platforms ( ServiceBench and Click ) into a modern environment using IFS and Google Dialogflow CX . This work is heavily focused on API rebuilds, voice flows, and seamless customer experience.

Key Responsibilities

• Develop and maintain backend services using Node.js for voice automation and customer journey orchestration
• Build, integrate and optimise RESTful APIs for claims, appointments, and customer history
• Update and enhance IVR flows and logic to align with new IFS behaviours and Dialogflow CX
• Implement strong security and authentication best practices
• Collaborate with technical and business teams to validate, test, and document customer journeys
• Support knowledge transfer and technical upskilling across the team

Essential Skills & Experience

• Strong hands‑on development experience with Node.js
• Proven experience delivering voice automation / IVR solutions
• Strong background in RESTful API design and integration
• Experience working with cloud APIs
• Solid understanding of security and authentication in cloud‑based applications
• Excellent problem‑solving, debugging and troubleshooting skills
• Ability to work independently and deliver under tight timelines

Nice to Have

• Experience with Google Dialogflow CX
• Exposure to IFS or similar enterprise platforms
• Experience migrating from legacy platforms