B3 Hub Coordinator

North Cumbria Integrated Care NHS Foundation Trust; Carlisle; On-site; GBP 24,000 - 30,000; Full time

Job summary

A regional healthcare organization in England is seeking a Hub Coordinator to provide critical support in communication and data management. The ideal candidate will assist with patient inquiries, manage data entry, and ensure efficient operations within healthcare collaborative hubs. This role offers the chance to make a substantial difference in patient care. Benefits include a 27-day holiday scheme and flexible working arrangements.

Benefits

27-day holiday scheme

Flexible working

NHS pension

Employee Assistance Programme

Qualifications

• Experience in handling telephone enquiries.
• Proficient in using IT systems for data management.
• Ability to work under pressure and remain calm.

Responsibilities

• Answer telephone calls while following service protocols.
• Input and retrieve data ensuring accuracy.
• Prepare reports and letters related to patient care.
• Collect patient feedback and manage inquiries.

Skills

Effective communication

Data entry

Prioritization

Team support

Job description

Overview

Step Into a Role That Makes a Difference: Become a Hub Coordinator!

Assessment centre and interview to be held on 9 October. This event is invitation only for those shortlisted and moved to the next stage. The event will be held at Hilltop Hights, CA1 2NS. North Cumbria Integrated Care NHS Foundation Trust is recruiting Hub Coordinators across ICC & Community Collaborative Hubs at sites including Cleator Moor, Maryport, Workington, Wigton, Carlisle & Penrith. Please state your preference on application.

Role and Opportunities

We are excited about these appointments because Hub Coordinators will make a positive difference for patients, their families, and the teams you will work with.

The recruitment event will be an excellent opportunity to chat with us, learn about the role, and determine if it is the right fit. You will understand what the role involves and have the chance to promote yourself without the formality of a traditional interview.

Responsibilities

• Answer telephone calls as appropriate following service protocols.
• Input and retrieve data using IT systems, ensuring information is recorded quickly and accurately.
• Communicate effectively with colleagues and callers while remaining calm in difficult situations.
• Prioritise calls requiring immediate attention.
• Recognise and action needs of callers and GPs requiring other services (e.g., Mental Health Crisis Intervention Team, Social Services and Third Sector).
• Prepare reports and letters related to patient care.
• Respond to enquiries from other services and patients, referring to team members as needed.
• Provide general and administrative support to the team.
• Arrange and support meetings, take minutes and/or action notes.
• Collect patient feedback, comments and complaints.
• Carry out health and safety tasks as directed by the Senior Hub Coordinator.

Qualifications and Requirements

Please refer to the attached job description and person specification for the essential and desirable criteria. The Trust is committed to safeguarding adults and children. The successful candidate(s) will be subject to a DBS check. The cost of the DBS may be deducted from salary where applicable.

Additional Information

As an organisation, NCIC supports a diverse workforce and is focused on being an inclusive and compassionate place to work. We are working to be the greenest region in England by 2030, and all staff are expected to support sustainability. Relocation assistance may be available for some posts. See the policy for eligible vacancies.

Legal and Welfare

Disclosures and safeguarding information: if applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all essential criteria, you will be guaranteed an interview. Applicants should check eligibility for employment before applying. The government has updated immigration rules affecting Health and Care Visa sponsorship where the UKVI salary threshold is not met or the occupation is not on the Immigration Salary List (ISL).

Benefits and Other Information

Standard and enhanced DBS checks where applicable, notional costs may be deducted. Benefits may include a lease car (where applicable), a 27-day holiday scheme rising to 33 days after 10 years, flexible working, development opportunities, NHS pension, retailer discounts, and an Employee Assistance Programme.

LNKD1_UKTJ