Sales Support Specialist

Trinity Resource Solutions; City Of London; Vor Ort; GBP 28.000 - 42.000; Vollzeit

Benefits dieser Stelle

Annual leave with service increase

Birthday day off

Pension & wellness schemes

Zusammenfassung

Trinity Resource Solutions is seeking a Sales Support Specialist to join our team. You will manage the end-to-end order process and support B2B customers across the UK and Europe.

You will coordinate with Sales, Operations and Logistics, ensuring accurate records and timely deliveries, while using ERP systems and MS Office to maintain service levels. This role offers a clear path for developing customer service and logistics coordination skills in a market-leading environment.

Qualifikationen

• Experience in B2B customer service or sales support.
• Strong knowledge of order processing and international logistics.
• Excellent communication, organisational and problem-solving skills.
• Proficient in Microsoft Office and ERP systems.

Aufgaben

• Process customer orders accurately and manage the end-to-end order process.
• Handle B2B customer enquiries and resolve complaints via telephone and email.
• Coordinate stock availability, deliveries and logistics with internal teams.
• Maintain accurate customer records, monitor service performance and prepare reports.
• Work collaboratively with Sales, Operations and Logistics to deliver excellent customer service.

Kenntnisse

B2B customer service

Order processing

ERP systems

Logistics coordination

Microsoft Office

Tools

ERP systems

Jobbeschreibung

The Opportunity

We are recruiting for an exciting opportunity for a Sales Support Specialist to join our market leading client. This is an excellent opportunity to join an established business supplying products across the UK and Europe.

Key Responsibilities

• Process customer orders accurately and manage the end-to-end order process.
• Handle B2B customer enquiries and resolve complaints via telephone and email.
• Coordinate stock availability, deliveries and logistics with internal teams.
• Maintain accurate customer records, monitor service performance and prepare reports.
• Work collaboratively with Sales, Operations and Logistics to deliver excellent customer service.

About You

• Experience in B2B customer service or sales support.
• Strong knowledge of order processing and international logistics.
• Excellent communication, organisational and problem-solving skills.
• Proficient in Microsoft Office and experienced with ERP systems.

Benefits

• 23 days' annual leave plus bank holidays, increasing with service.
• An additional day off for your birthday.
• Pension contributions, wellness allowance, cashback healthcare scheme and Cycle to Work scheme (following probation).