B2B Customer Service Pro (German) - Orders & Logistics

EM4Y Ltd; Greater London; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Hybrid work

Employee discounts

Wellbeing benefits

Christmas/New Year closure

Career development

Growth opportunities

Job summary

EM4Y Ltd is partnering with a global consumer products business to recruit a Customer Service Specialist to join their growing operations team. This role focuses on delivering excellent B2B support and coordinating orders with sales and logistics in a fast-paced environment.

You will manage orders from entry to invoicing in an ERP system (Oracle preferred), support retail partners on stock and pricing, and collaborate across teams to maximise customer performance while ensuring on-time

Qualifications

• A minimum of 2+ years' experience in B2B customer service in FMCG or product-based business.
• Strong order management and logistics knowledge.
• Experience using ERP systems (Oracle is advantageous).
• Excellent communication and relationship-building skills.
• Fluency in English; German language is essential.

Responsibilities

• Deliver exceptional B2B customer service via email and telephone.
• Manage customer orders from entry through invoicing using an ERP system.
• Support retail partners with stock availability, pricing and order enquiries.
• Work closely with sales teams to maximise customer performance and identify opportunities.
• Monitor order fulfilment, ensuring deliveries are accurate and on time.
• Liaise with warehouses and logistics partners to coordinate shipments and resolve delivery issues.
• Manage customer complaints, investigate issues and provide timely resolutions.
• Produce shipping documentation, process returns and coordinate value-added services.
• Analyse customer and order data to support business planning and forecasting.
• Maintain accurate customer records and provide regular performance updates.

Skills

B2B Customer Service

Order Management

ERP Systems (Oracle)

Communication

Fluent English

Fluent German

Tools

Oracle ERP

Job description

EM4Y Ltd is partnering with a global consumer products business to recruit a Customer Service Specialist to join their growing operations team. This role focuses on delivering excellent B2B support and coordinating orders with sales and logistics in a fast-paced environment.

You will manage orders from entry to invoicing in an ERP system (Oracle preferred), support retail partners on stock and pricing, and collaborate across teams to maximise customer performance while ensuring on-time