Order Fulfillment & B2B Sales Support Specialist

Think Specialist Recruitment; Hemel Hempstead; On-site; GBP 24,000 - 30,000; Full time

Job summary

Think Specialist Recruitment in Hemel Hempstead is seeking a Sales Support Administrator to manage the end-to-end order fulfilment process and support Account Managers in a fast-paced, office-based environment.

You will handle orders, respond to enquiries, and coordinate with warehouse teams to ensure timely delivery while delivering exceptional customer service. The role requires strong administrative and IT skills and a proactive, customer-focused approach.

Qualifications

• B2B sales support or admin experience.
• Strong administrative and organisational skills.
• Confident on the phone with good verbal communication.
• Experience raising Purchase Orders (POs) is advantageous.
• IT proficient; familiarity with order management systems a plus.

Responsibilities

• Take ownership of the order fulfilment process from receipt to dispatch and proof of delivery.
• Maintain proactive communication with Account Managers, internal teams and customers.
• Create work orders and specifications for bespoke solutions.
• Coordinate direct-to-site shipments when required.
• Build knowledge of products and services to identify upsell opportunities.
• Ensure high levels of accuracy, efficiency and quality across orders.
• Take responsibility for personal performance and development.

Skills

B2B sales support

Order management

Technical customer service

Administrative skills

Phone communication

POs experience

Independent collaboration

Tools

Order management systems

Job description

Think Specialist Recruitment in Hemel Hempstead is seeking a Sales Support Administrator to manage the end-to-end order fulfilment process and support Account Managers in a fast-paced, office-based environment.

You will handle orders, respond to enquiries, and coordinate with warehouse teams to ensure timely delivery while delivering exceptional customer service. The role requires strong administrative and IT skills and a proactive, customer-focused approach.