B2B Customer Operations Specialist

BIRKENSTOCK; Greater London; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Dynamic work environment

Design freedom

Open corporate culture

Development opportunities

Job summary

BIRKENSTOCK is seeking a proactive B2B Customer Operations professional to join our team in the Greater London area. You will be the first point of contact for B2B customers, answer inquiries by email and phone, manage daily order releases and liaise with shipments and booking-in, keeping sales, logistics and finance updated on issues.

You will use MS Office (Excel) and SAP interfaces, demonstrate strong communication and organizational skills, own assigned accounts, and create accurate reports

Qualifications

• 2+ years in B2B customer operations or equivalent.
• Proficient with MS Office (Excel) and SAP interfaces.
• Excellent communication and organizational skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Fluent in English; additional European languages a plus.

Responsibilities

• Be the first point of contact for B2B customers via email and phone.
• Process daily order releases and coordinate with shipments and bookings.
• Keep sales, logistics and finance updated on ongoing customer issues.
• Create accurate reports and maintain customer records.

Skills

B2B operations

Excel (MS Office)

SAP interfaces

Strong communication

Organizational skills

Team player

Fluent English

Tools

SAP

Job description

BIRKENSTOCK is seeking a proactive B2B Customer Operations professional to join our team in the Greater London area. You will be the first point of contact for B2B customers, answer inquiries by email and phone, manage daily order releases and liaise with shipments and booking-in, keeping sales, logistics and finance updated on issues.

You will use MS Office (Excel) and SAP interfaces, demonstrate strong communication and organizational skills, own assigned accounts, and create accurate reports