B2B Customer Service & Operations Specialist

Mayborn; Newcastle upon Tyne; On-site; GBP 25,000 - 32,000; Full time

Job summary

Mayborn in Newcastle upon Tyne is seeking a Customer Service Operator to join our team at the Global HQ. The role focuses on processing B2B orders, responding to queries, and ensuring timely communication with customers and internal colleagues.

You will manage daily order processing, review terms, support continuous improvement, and participate in calls with key customers. French or German language skills are desirable for this role at our UK site.

Qualifications

• Develop and lead collaborative working relationships with customers (external) and with key stakeholders within the business.
• Strong and effective communicator – verbally and in writing.
• Data analytics skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) is essential.
• Developmental mindset, always looking for continuous improvement opportunities.
• Resilient, able to bounce back under pressure.
• Can work autonomously but also within a team.
• Great personal organisational skills and accountability for results.
• Ability to work to deadlines.

Responsibilities

• Order processing, including checks of forecast, stock availability and prices.
• Day to day administration – responding to emails and data input.
• Regular review of customer disciplines and ordering terms with commercial team.
• Sourcing updates on upcoming promotional activity for planning.
• Lead initiatives to drive service improvements and cost efficiency.
• Own key processes with a view to continuous improvement.
• Ensure key reports and updates are circulated on time.
• Support team members with workload and problem solving.
• Navigate internal systems and external customer portals.
• Coordinate with Demand & Supply Planning and Logistics when timelines fail.

Skills

Customer relationships

Effective communicator

Data analytics

MS Office proficiency

Continuous improvement

Resilient

Autonomous

Team player

Time management

Deadline driven

Tools

Microsoft Office

Job description

Mayborn in Newcastle upon Tyne is seeking a Customer Service Operator to join our team at the Global HQ. The role focuses on processing B2B orders, responding to queries, and ensuring timely communication with customers and internal colleagues.

You will manage daily order processing, review terms, support continuous improvement, and participate in calls with key customers. French or German language skills are desirable for this role at our UK site.