Customer Service Co-Ordinator (Fixed-Term)

DS Smith Europe; Lockerbie; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Pension scheme

Life assurance

Income protection

Employee Assistance Programme

Employee Discounts

Cycle to work scheme

Competitive salary (pro rated)

Job summary

DS Smith is seeking a Customer Service Co-ordinator in Lockerbie for a 12 month Fixed Term maternity contract. The role focuses on supporting administrative processes, interfacing with customers, and coordinating with Sales and Site teams to maintain accurate information and reporting.

It requires a proactive, people‑oriented approach and strong organisational skills. You will work 31 hours from Monday to Friday, in a busy packaging environment, contributing to a team that is the face of the

Qualifications

• Customer facing experience in a professional environment.
• Able to work independently while building relationships with colleagues and stakeholders.
• Proactive and highly organised with strong attention to detail.
• Proficient in Microsoft Office applications.

Responsibilities

• Support administrative processes for the Lockerbie site and customer base.
• Coordinate with Sales and Site teams to ensure accurate information flow.
• Liaise directly with customers as the primary point of contact.
• Ensure internal and customer-facing reporting is accurate and up to date.

Skills

Customer facing

Organised

Attention to detail

Microsoft Office

Tools

Excel

Word

Job description

About the role

The DS Smith customer service team are a dynamic and vibrant mix of professionals who focus on delivering the sales strategy, goals and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions - The customer service team are the face of our business and our biggest ambassadors!

Are you currently working in an administrative role but fancy something slightly different? Are you super organised and enjoy working as part of a wider team? If you are thinking about taking the next step in your career, then this might be the role for you!

We are looking for an enthusiastic, pro‑active, and self‑motivated individual to join the UK Packaging Division as a Customer Service Co‑ordinator on a 12 month Fixed Term maternity Contract (FTC). As a natural ‘people‑person’, you will thrive on networking daily with existing and potential customers to support the administrative process for our Lockerbie site by being our point of call for our customer base.

Working closely with Sales and Site teams across the business, being organised with fantastic attention to detail is vital to this role as you will ensure all process information and reporting both internally and customer facing is accurate and updated as needed.

This role is a central part of our site team and deals with lots of different information, so being able to interact with a variety of stakeholders and internal partners is key to being successful in this role – no 2 days are the same! You will also be liaising directly with customers so a perfect role for a natural people‑person.

So, if you have excellent attention to detail, have experience of working within a customer facing role and fancy a new challenge – then we might be looking for you!

About you

• Relevant customer facing experience – ideally within a B2B or B2C environment.
• Able to work independently but also comfortable building strong working relationships with colleagues and stakeholders around the business
• A positive and can‑do attitude
• Strong organisational skills with proven ability to handle multiple tasks at any given time
• Computer literate, especially on Microsoft packages (Excel, Word, etc)

Benefits

• Competitive salary (pro rated)
• 25 days holiday plus bank holidays (pro rated)
• Pension scheme, life assurance and income protection
• Employee Assistance Programme
• Employee Discounts
• Cycle to work scheme

Location

Lockerbie

Hours

31 hours – Monday to Friday

About us

We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre‑based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world‑leading organisation and do your best work with us!

Fair recruitment at DS Smith

To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.

Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.

As a Safety‑first employer, we are committed to maintaining the highest standards across our operations. Our approach to safety means going beyond minimum legal requirements and focuses on continuously elevating how we work safely—every day, at every level. Shortlisted candidates will be asked to complete a brief safety questionnaire as part of the selection process. This helps us ensure that everyone who joins our team shares our focus and commitment to design, operate and maintain injury‑free workplaces for our employees and everyone who enters our facilities.