Service & Order Coordinator - Fixed Term

BD; Winnersh; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Top Employer 2026 (UK)

On-site at Winnersh

Job summary

BD in Winnersh is seeking a Customer Service Advisor on a fixed term contract to support customers and internal teams by managing sales orders, service work orders and enquiries. This role requires accuracy, clear communication and proactive collaboration with cross-functional teams in a fast-paced healthcare environment.

You will ensure timely delivery, maintain customer records and help resolve issues while upholding high service standards.

Qualifications

• Experience in a customer service environment, ideally with order processing or service coordination.
• Confident in handling customer queries and resolving concerns in a calm and structured way.
• Strong attention to detail with the ability to manage and process high volumes of data.

Responsibilities

• Process sales orders and service work orders accurately and within agreed timelines using internal systems.
• Manage the shared inbox and respond to customer and internal enquiries with clear and timely communication.
• Handle incoming calls relating to orders, pricing, product queries, and service requests.
• Maintain and update customer records while ensuring data accuracy across systems.
• Collaborate with supply chain, warehouse, and depot teams to ensure smooth order fulfilment.
• Coordinate returns, loan equipment requests, and related documentation and logistics.
• Resolve customer concerns professionally, including managing complaints and escalating where required.

Skills

Customer service

Order processing

Data accuracy

Communication

Time management

Microsoft Outlook

Excel

CRM tools

Tools

CRM tools

Microsoft Outlook

Excel

Job description

BD in Winnersh is seeking a Customer Service Advisor on a fixed term contract to support customers and internal teams by managing sales orders, service work orders and enquiries. This role requires accuracy, clear communication and proactive collaboration with cross-functional teams in a fast-paced healthcare environment.

You will ensure timely delivery, maintain customer records and help resolve issues while upholding high service standards.