B2B Customer Acquisition Specialist

Concentrix; Belfast; On-site; GBP 26,000 - 38,000; Full time

Job summary

Concentrix in Belfast is seeking a Sales Representative to demonstrate value of our client’s products through proactive customer engagement and renewal of contracts. You will forecast weekly/monthly results, apply product knowledge, and collaborate with your team to deliver a professional experience.

The role requires 2+ years in sales or customer service, strong CRM usage, and the ability to handle high-volume calls and emails daily.

Qualifications

• 2+ years in customer service or sales.
• Experience achieving personal and team sales quotas.
• Experience in high-volume calling.
• Experience learning new technology and data.
• Excellent knowledge of MS Office.
• Experience working with Salesforce.com or similar CRM.

Responsibilities

• Provide accurate weekly/monthly/quarterly sales forecast.
• Mastery of product knowledge and technical understanding of services to assess client requirements.
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage.
• Manage external competitive pressures and handle objections to retain customers or win new customers.
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound.
• Work with your team and management to provide a professional experience during all interactions with customers and prospects.
• Maintain the customer management system (CRM) to ensure all relevant data is captured.
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.
• Work with a team and report directly to a Sales Manager

Skills

Customer engagement

Sales forecasting

CRM proficiency

Objection handling

Communication

Team collaboration

Tools

Salesforce

MS Office

Job description

The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

Job Description

• Provide accurate weekly/monthly/quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Additional Job Description

• 2+ years of experience working in a customer service or sales capacity
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM