B2B Customer Acquisition & Renewal Specialist

Concentrix; Belfast; On-site; GBP 26,000 - 38,000; Full time

Job summary

Concentrix in Belfast is seeking a Sales Representative to demonstrate value of our client’s products through proactive customer engagement and renewal of contracts. You will forecast weekly/monthly results, apply product knowledge, and collaborate with your team to deliver a professional experience.

The role requires 2+ years in sales or customer service, strong CRM usage, and the ability to handle high-volume calls and emails daily.

Qualifications

• 2+ years in customer service or sales.
• Experience achieving personal and team sales quotas.
• Experience in high-volume calling.
• Experience learning new technology and data.
• Excellent knowledge of MS Office.
• Experience working with Salesforce.com or similar CRM.

Responsibilities

• Provide accurate weekly/monthly/quarterly sales forecast.
• Mastery of product knowledge and technical understanding of services to assess client requirements.
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage.
• Manage external competitive pressures and handle objections to retain customers or win new customers.
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound.
• Work with your team and management to provide a professional experience during all interactions with customers and prospects.
• Maintain the customer management system (CRM) to ensure all relevant data is captured.
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.
• Work with a team and report directly to a Sales Manager

Skills

Customer engagement

Sales forecasting

CRM proficiency

Objection handling

Communication

Team collaboration

Tools

Salesforce

MS Office

Job description

Concentrix in Belfast is seeking a Sales Representative to demonstrate value of our client’s products through proactive customer engagement and renewal of contracts. You will forecast weekly/monthly results, apply product knowledge, and collaborate with your team to deliver a professional experience.

The role requires 2+ years in sales or customer service, strong CRM usage, and the ability to handle high-volume calls and emails daily.