B2B Associate Sales Manager

Concentrix Limited; Belfast City District; On-site; GBP 50,000 - 70,000; Full time

Job summary

Concentrix Limited in Belfast is seeking a Sales Manager to lead the sales teams supporting key accounts, drive revenue, and grow business through customer success motions and renewals.

You will forecast, remove blockers, coach team members, analyze data and trends, and build strategic client relationships with the Sales Director and external clients.

Responsibilities

• Lead the team to achieve specific business targets and meet assigned performance targets weekly, monthly, or quarterly, ensuring high customer satisfaction.
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date.
• Remove roadblocks and help the team resolve challenges to support sales opportunities.
• Monitor and drive team call time and productivity; conduct weekly performance reviews and coaching sessions with all team members.
• Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories.
• Stay current on developments in client services and within the market and ensure the team is informed of the latest trends and market.
• Be a point of escalation for clients and respond promptly to any issues.
• Maintain a balanced level of communication with the Sales Director and external facing clients to foster and develop strategic client relationships.
• Work with client contacts on reporting and forecasting.
• Ensure the team understands and achieves operating plan targets, sales targets, and client performance targets (CPTs).
• Coordinate team incentives and Sales Performance Incentive Funds.
• Partner and build business relationships with all partners to ensure customer expectations are met.

Job description

Overview

The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationships through a balanced level of engagement with the Sales Director and external facing client.

Responsibilities

• Lead the team to achieve specific business targets and meet assigned performance targets weekly, monthly, or quarterly, ensuring high customer satisfaction.
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date.
• Remove roadblocks and help the team resolve challenges to support sales opportunities.
• Monitor and drive team call time and productivity; conduct weekly performance reviews and coaching sessions with all team members.
• Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories.
• Stay current on developments in client services and within the market and ensure the team is informed of the latest trends and market.
• Be a point of escalation for clients and respond promptly to any issues.
• Maintain a balanced level of communication with the Sales Director and external facing clients to foster and develop strategic client relationships.
• Work with client contacts on reporting and forecasting.
• Ensure the team understands and achieves operating plan targets, sales targets, and client performance targets (CPTs).
• Coordinate team incentives and Sales Performance Incentive Funds.
• Partner and build business relationships with all partners to ensure customer expectations are met.