B2B Customer Acquisition Specialist

Convergys; Belfast City District; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

Concentrix Belfast is hiring a B2B Customer Acquisition Specialist to drive outbound sales, demonstrate product value, and renew contracts. The role focuses on customer engagement via phone and email, with CRM data accuracy a priority and collaboration with the Sales Manager for forecasting and performance reviews.

You will work within a fast-paced team in Belfast - Maysfield, contributing to a professional customer experience and owning the end-to-end sales motions from lead qualification to

Qualifications

• Experience selling or renewing contracts to business clients.
• Strong product knowledge and technical understanding of services.
• Ability to forecast weekly/monthly/quarterly sales and plan accordingly.

Responsibilities

• Demonstrate the value of our products/services to customers.
• Manage a high volume of customer contacts via phone and email (outbound focused).
• Maintain and update the CRM with accurate data across interactions.
• Lead qualification, lead conversion, health checks, and renewal of contracts.

Skills

Outbound sales

CRM

Lead qualification

Contract renewals

Phone & email outreach

Forecasting

Customer engagement

Tools

CRM

Job description

## B2B Customer Acquisition SpecialistApplylocations: GBR Belfast - Maysfieldtime type: Full timeposted on: Posted Todayjob requisition id: R1745139Job Title:B2B Customer Acquisition SpecialistJob DescriptionThe Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.* Provide accurate weekly/ monthly/ quarterly sales forecast* Mastery of product knowledge and technical understanding of services to assess client requirements* Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage* Manage external competitive pressures and handle objections to retain customers or win new customers* Manage high volume of customer contacts through phone and email each day – majority of communication is outbound* Work with your team and management to provide a professional experience during all interactions with customers and prospects* Maintain the customer management system (CRM) to ensure all relevant data is captured* Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts* Work with a team and report directly to a Sales ManagerLocation:GBR Belfast - MaysfieldLanguage Requirements:Time Type:Full time### About Us# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s...... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.