B2B CS Specialist: SAP & Salesforce (12-Month)

Neutrik EMEA; Hook; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Structured onboarding

Supportive workplace

International product distribution

Modern workspace

Competitive package

Job summary

Neutrik (UK) Ltd. in Hook is seeking a customer service professional to join on a 12-month fixed-term contract covering maternity leave. You will be the main contact for B2B clients, handling inquiries, processing orders and managing accounts with SAP and Salesforce.

Maintain data accuracy, resolve issues with empathy, and uphold KPI service levels. A collaborative team environment, on-site work, and opportunities to contribute improvements are offered.

Qualifications

• Proven background in a B2B customer service role.
• Experience using SAP ERP and Salesforce CRM.
• Excellent written and spoken English; other languages a plus.

Responsibilities

• Serve as main point of contact for B2B clients by phone and email.
• Process orders and maintain accurate account records.
• Resolve queries and complaints with empathy and efficiency.
• Maintain high customer satisfaction and meet KPIs.
• Suggest improvements to the customer experience.

Skills

B2B customer support

SAP experience

Salesforce experience

MS Office proficiency

English communication

Tools

SAP

Salesforce

MS Office

Job description

Neutrik (UK) Ltd. in Hook is seeking a customer service professional to join on a 12-month fixed-term contract covering maternity leave. You will be the main contact for B2B clients, handling inquiries, processing orders and managing accounts with SAP and Salesforce.

Maintain data accuracy, resolve issues with empathy, and uphold KPI service levels. A collaborative team environment, on-site work, and opportunities to contribute improvements are offered.